Business Solution Owner

**Descriptif de l'entité et de l'activité**

Avec près de 16 500 collaborateurs, une présence dans 35 pays, un chiffre d’affaires de plus de 3,5 milliards d’euros, Air Liquide Healthcare, la branche Santé du Groupe Air Liquide, est un des leaders mondiaux dans ce domaine.

Aujourd’hui, Air Liquide Healthcare est présent à l’hôpital et au domicile des patients pour y fournir des produits, des services et des programmes d’accompagnement pour la prévention, le diagnostic et le traitement de maladies chroniques ou lors d’épisodes aigus.

**Quelle sera votre contribution et comment vous épanouir dans ce poste ?
TechCARE is the global Digital Transformation Program for our Home Healthcare activities. Started in 2018, it extended from TechCARE.CX focusing on front office operations, to TechCARE.therapy providing patients and healthcare professionals with innovative digital solutions and personalized care plans. TechCARE has also started to build the TechCARE.base core ERP solution covering supply chain, billing, finance, controlling and procurement processes.
The scope of TechCARE is the build and the roll out of global digital solutions covering:
A large geographical scope (25 countries with Home Healthcare activities worldwide),
The active cycle of the Home Healthcare business and FiCoPro,
All digital solutions (CRM, ERP, apps,) enabling core end-to-end Processes, Organization in compliance with Core Data Models, ALign FiCoPro model and Internal Control rules

In Home Healthcare, Field Service regroups the activities to perform interventions at home or in points of services, such as the initiation of the therapy with the patient and the installation of the therapy device. TechCARE provides digital Core Solutions to support these activities including tour optimization and intervention scheduling engines, appointment management, an app for agents on the field sharing a 360° view of the patient available in the CRM. These Core Solutions are being built and rolled out.

In Home Healthcare, Field Service regroups the activities to perform interventions at home or in points of services, such as the initiation of the therapy with the patient and the installation of the therapy device. TechCARE provides digital Core Solutions to support these activities including tour optimization and intervention scheduling engines, appointment management, an app for agents on the field sharing a 360° view of the patient available in the CRM. These Core Solutions are being built and rolled out.

The role of the Field Service Business Solution Owner is to drive the build of the digital Core Solutions enabling Field Service business processes and organization from the business perspective.

Your missions are to:

- Own the Field Service Core Solutions business backlog and document business requirements for Field Service, consistently with the core Field Service processes;
- Lead the arbitration for the business features to be developed within the Core Solutions and specifically for affiliates;
- Support roll out of the Core Solutions in affiliates by bringing digital solution expertise and training;
- Run business user acceptance testing for the Core Solutions;
- Animate a community of affiliate experts to continuously improve the Core solutions.

You work in close collaboration with:

- The Field Service Business Process Owner of the Healthcare WBL World Industrial Management team in charge of designing and maintaining core processes;
- The Field Service Product Owner in ALHIST D&IT to develop the solutions with the technical teams;
- The other Business Solution Owners and Business Process Owners who are responsible of domains with strong adherence with Field Service, like Customer Service and Supply Chain

**Etes-vous LA personne faite pour ce poste ?
**His/her profile**:

- Experience in home healthcare operations with expertise in Field Service
- Appetite for becoming an expert of digital solutions in his/her field (includes Salesforce, tour optimization engine, mobile app supporting field service agents)
- Ability to challenge and translate processes and business needs into business requirements for digital solutions
- Ability to prioritize business requirements and arbitrate, with good transversal leadership
- Fluent in English as most activities are in English and teams are international

**Nos différences font notre performance**

Chez Air Liquide, nous nous engageons à créer un environnement de travail collaboratif et inclusif qui reflète la diversité de nos collaborateurs, de nos clients, des patients et de nos parties prenantes ainsi que des cultures à travers le monde.