Senior Software Customer Success Manager

il y a 4 jours

Paris, France Rockwell Automation Temps plein

Job Description

Rockwell Automation France is seeking the services of a Senior Software Customer Success Manager. The incumbent serves as the primary post-sale point of contact for clients/customers. Uses in-depth knowledge of client industry and/or business processes, deep knowledge of the product being sold and technical expertise to drive and increase adoption and utilization of service contracts. Ensures customers achieve specific business results, maximum value from service contracts and communicate value to key stakeholders. May recommend specific solutions to achieve customer’s desired result. Holds direct responsibility for identifying opportunities and closing additional revenue from assigned clients, including upselling and cross-selling of related services; accountable for client renewal and retention results.

**Requirements**:

- Experience with understanding customer buying behaviors & processes.
- Have knowledge on how services are organized and delivered - Collaborate with them on behalf of customers.
- Ability to motivate and work with others to make customers successful.
- Commercial acumen. Ability to collaborate and build trust with sales.
- Capable of developing, communicating and executing a services ARR strategy at a corporate level.
- Excellent presentation and communication skills (written and verbal) to various levels of customer’s organization.
- Comprehending the needs and requirements of customers in order to bring strategic value to them. Promoting customer needs as the key driver for business goals and initiatives.
- Self-starter with strong collaboration skills
- Capable of Managing Multiple Priorities.
- Ability to work with cross functional teams
- Post schooling Degree or diploma

**Responsibilities**:

- Manages the Adoption of subscription Software to ensure the efficient implementation and drives actions necessary to support and facilitate the renewal and expansion of that investment.
- Uses data and workflow information from Customer Success Platform (Gainsight) to execute Onboarding, Adoption, Expansion, and Renewal motions relevant to each account in portfolio
- Translates available customer data contained within Customer Success Platform and other sources into value delivered to customer by engaging Services contracts and software subscriptions
- Communicates value delivered to customer on a periodic cadence using EBR methodology and other means of communication/cadences
- Foster a cohesive team environment with Sales, Delivery and Operations team members on behalf of customer. Collaborate with team members to ensure an optimal customer experience

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