Internship - Front Desk Agent
il y a 18 heures
We are pleased to offer an internship opportunity that will allow you to develop your hands-on industry knowledge whilst partnering with our operational team. This role will be responsible for activities related to the service in our Front Desk department. That placement will start in Q1 2025 for a minimum of 6 months.
- Secure a placement with a luxurious Five-Star hotel located in Paris
- The Peninsula Paris espouses luxury service, dedication to our customers, and commitment to our employees
- Learn and grow within a strong hospitality company focused on quality with our dedicated internship program
**Key accountabilities**
- Assist in the check-in and check-out process for guests, ensuring a seamless and efficient experience.
- Support the front desk team with guest inquiries, requests, and complaints, resolving issues promptly and professionally.
- Gain hands-on experience in room allocation, ensuring accuracy and compliance with guest preferences and reservation details.
- Learn about hotel systems and software, such as property management systems (PMS), to support front desk operations and guest service processes.
- Assist in conducting room inspections to identify maintenance issues, safety hazards, and opportunities for improvement.
- Collaborate with other departments, such as concierge and guest services, to ensure guest needs are met and operational efficiency is maintained.
- Take part in special projects and initiatives related to rooms division operations, such as guest satisfaction surveys, or sustainability programs.
**General requirements**
- Strong customer focus
- Fluent both in French and English ((verbal, written)
- Pleasant, courteous, and fun personality
- Sense of organization and confidentiality
- Internship Agreement - mandatory
- Must have the right to work in France
- Package: 669.90 € / month, Meals, Uniform, Transportation allowance
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