Field Service Engineer

**About Veeco**
You probably don’t realize it, but what we do at Veeco touches the lives of every person, every day. It’s a bold statement, but it’s true. From the smartphones in our pockets that access the world’s collective knowledge, to the cloud-based services where all that information lives, to high-speed wireless communication and computing power needed to drive artificial intelligence, augmented and virtual reality, gaming and so much more, our technology is all around us.

We design, develop, manufacture, and service highly complex, cutting-edge machines used by our customers to create the essential devices that drive the digital age, connect the world, and improve the human experience. Along with the world’s leading technology companies, many of which are household names, we help solve their most difficult material science challenges, enabling technologies for a more connected, sustainable, and convenient world.

**Overview**:
Also as a secondary responsibility the role is responsible for the implementation and delivery of timely and effective service support strategies for Veeco’s key customer account with the objective of providing maximum customer satisfaction while meeting financial performance targets.

**In this role, you will provide support to our customer located as a site based role in the Crolles, France region**, performing complex customer support activities involving the installation, modification, repair and preventive maintenance of complex equipment and systems to ensure proper working order. You'll lead on-site installations, testing and repair of equipment following established procedures and policies and isolate and resolve complex equipment malfunctions and initiates corrective action. You'll do all this while using professional concepts and company objectives to resolve complex issues in creative and effective ways. From time to time, you may also act as a site lead and coordinate and provide work direction to other FSEs as needed - a great leadership opportunity

**Responsibilities**:

- Install, modify, repair and perform preventive maintenance procedures on equipment and systems following SOP policies, procedures and work direction of supervisor or site lead
- Lead on-site installation, upgrade, testing and repair of equipment
- Perform final configuration and functionality testing of systems
- Host customers for acceptance tests prior to shipping equipment
- Train Veeco and customer personnel in equipment operation and maintenance procedures. (Process Engineers, Maintenance Personnel and Operators on-site)
- Perform equipment upgrades, software upgrades and firmware upgrades
- Provide training, mentoring and guidance to less experienced personnel
- Conform at all times to Veeco and customer’s safety, cleanliness, and working protocol policies to maintain a safe and clean work environment
- Maintain and initiate direct contact with customers through daily and weekly on-site meetings to assure customer satisfaction
- Create and present reports, project plans, training plans, certification matrices and other documentation as required
- Initiate, evaluate, analyze and document new processes, methods and designs
- Attend seminars/conferences on pertinent topics to increase the Veeco knowledge base of standards or new ideas
- Performs contract customer site audits as directed by management to ensure the quality of service is maintained at the highest level achievable
- Performs other duties as assigned

**Qualifications**:
Associates degree, technical certificate, or equivalent with a minimum of 2 years of experience in a technical service or customer relations position is required. BS degree or equivalent preferred.

**Knowledge, Skills, and Abilities**:

- Experience with electro-mechanical systems and an understanding of basic software/ programming structures required.
- Experience with Lasers and Optics advantageous
- Must be fluent in English and must possess excellent communication skills with the ability to speak with clarity and interface effectively with customer, management and peers
- Requires excellent systematic troubleshooting skills utilizing a structured and comprehensive process to determine the root cause of an outage with ability to handle problems independently and implement corrective action
- Requires detailed knowledge of basic computer language and commands.
- Extensive travel required for training purposes - EU & USA
- Must be able to travel a minimum of 30% to multiple site locations in multiple countries if deemed necessary to align with customer work schedule. Will also be required to be available for specific emergency call-in work
- May be required to travel to multiple site locations in multiple countries if deemed necessary to align with customer work schedule. Will also be required to be available for specific emergency call-in work.
- Ability to build strong customer relationships
- Displays commitment to resolve problems and mak