Directeur Adjoint de Boutique

Code de référence: 91882**Directeur adjoint de boutique H/F 1**:

- PARIS, 75, FR- PermanentLa Maison Chloé a été fondée en 1952 par Gaby Aghion, une Parisienne d'origine égyptienne qui voulait libérer le corps des femmes de la mode formelle et rigide de l'époque à travers le prêt-à-porter de luxe.

Depuis près de 70 ans, Chloé inspire les femmes en créant des collections et des accessoires de mode, en révélant des histoires et en partageant ses expériences. La vision avant-gardiste de la féminité de notre fondatrice continue d'inspirer notre engagement à long terme pour soutenir la promotion des femmes.

Women moving forward. Pour un avenir plus équitable. C'est cet objectif qui nous guide dans tout ce que nous entreprenons. Aujourd'hui, notre but est de créer de beaux produits porteurs de sens pour la société et pour la planète.

Nous sommes fiers d’avoir reçu la certification B-Corp qui marque une nouvelle étape dans notre volonté de réinventer notre façon de faire du business, et nous espérons inspirer d'autres organisations.

C'est pourquoi nous constituons des équipes qui s'engagent dans notre mission. Nous voulons partager cette approche au sein de l'entreprise et avec notre communauté au sens large.

A Chloe ASSISTANT STORE MANAGER is An ambassador of the maison, in charge of welcoming every guests into the chloe family.

HE/SHE supports the store manager in leading the team and supervising boutiques operations to ensure successful business; HE/she acts as the boutique leader in the absence of the store manager.

A CHLOE ASSISTANT STORE MANAGER IS:
1. A CLIENT CHAMPION
- Leads the team to INITIATE AND DEVELOP long-term relationships with clients
- Monitors CRM targets for boutique and per stylists and helps the team to reach them
- Ensures a proper use by all team members of available CRM tools and reports, and Follows-up on individual CRM tasks completion
- SUPERVISES CLIENT DATABASE with consistent follow up of staff client books
- Coordinates CONTACT CAMPAIGNS, gifting campaigns and other clients’ activations

2. AN OMNICHANNEL BUSINESS Promoter
- Leads by example and supervises sales on the floor to improve business performance and customer service
- ENSURES full engagement of the team with omnichannel services and gives feedback to the store manager on individual performance
- Assists Store Manager in analysing sales figures and CO-Creates MONTHLY/QUARTERLY/yearly action plan to improve business in line with maison strategy
- Motivates the team in Reaching boutique and individual targets and systematically follows up with each team member
- actively participates in commercial activities and Proactively proposes new ideas to improve business

O IS aware of local trading environment and competitors’ activities

3. A TEAM LEADER
- Organizes energizing TEAM BRIEFINGS AND ensures consistently high level of motivation
- Maintains Excellent level of product knowledge by all team members AND FOLLOWS UP PROPER IMPLEMENTATION OF ALL NEEDED product and commercial TRAININGS
- Shadows sales on the floor to coach the team and identify further individual training needs
- SUPPORTS Recruitment and induction of team
- Leads by exemplarity, ENSURES good team spirit and translates CHLOE ATTITUDE OF ENTRENEURSHIP, togetherness, EXCELLENCE, creativity and positive impact
- IS AN ACTIVE MEMBER OF ASSISTANT store managerS community: sharEs best practices, asks, provides support

4. AN OPERATIONS EXCELLENCE SUPERVISOR
- SUPERVISES IMPECCABLE BOUTIQUE ENVIRONMENT and teams grooming AT ANY TIME OF THE DAY
- Proactively liaises with team and management to SUGGEST IMPROVEMENTS IN OPERATIONS, PROCESSES or more globally on boutique environment
- ENSURES IMPLEMENTATION OF ALL GUIDELINES RELATED TO STORE AND BOH MANAGEMENT AND sustainability
- Supervises all Stock Management related tasks
- Oversees compliance of established Richemont policies and standards

WE LOOK FOR PEOPLE WHO DEMONSTRATE ENTREPRENEURSHIP, WHO CHERISH TOGETHERNESS,

WHO STRIVE FOR EXCELLENCE, WHO EMBRACE CREATIVITY AND WHO AIM TO HAVE A POSITIVE IMPACT.