Implementation Specialist

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Vous voulez contribuer à l'amélioration de nos soins de santé ?

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IMPLEMENTATION SPECIALIST

Join us as our IMPLEMENTATION SPECIALIST at Dedalus, one of the World’s leading healthcare technology companies. This position is can be in France, Germany, Belgium, Switzerland, Austria or UK to do the best work of your career and make a profound impact in providing better care for a healthier planet.

What you’ll achieve

As the IMPLEMENTATION SPECIALIST, you will use your knowledge of software, IT architecture and integration standards (HL7, FHIR, DICOM) to validate, introduce and successfully deliver ORBIS U services in the regions. You will be responsible for remote installation and configuration efforts for pilot sites, as well as other first order configuration efforts as directed.

You will:

- Provide technical coordination and leadership in the design and execution of installations/configurations for service validation efforts, pilot sites and new countries in collaboration with the technical architect and the local teams.
- Participate as a technical expert to analyze customer needs and develop site-specific workflow requirements for software configurations, working with the customer, project managers and local service organizations.
- Guide, mentor and support in the first deployments of a new country/region.
- Take the lead in pilot/first of type projects in cooperation with product management and local service organizations.
- Identify and resolve technical issues.
- Assist/support on unblocking escalation sites, problem sites.
- Maintain and review documentation, manuals, and training material and complement product documentation with additional service documentation (ex. service guide)
- Report any product or documentation issues.
- Ensure that implementation and configuration cases are documented, and all processes and checklists are followed.
- Communicate clearly and effectively with business, clinical, operational, technical and support team members.
- Identify opportunities for improving, standardizing the delivery of the services.
- Drive an international community of domain experts with a clear focus on sharing knowledge, best practices and consolidation/prioritization of (service) requirements.
- Close collaboration with all teams involved in the product lifecycle, such as product management, product development, sales, service, support and project management.
- Business focus
- Attend product-training, underlying technologies courses and maintain an expert working knowledge of targeted products and solutions. Self-learning

Take the next step towards your dream career

At Dedalus Life flows through our software. Every day we do something special by helping caregivers and health professionals deliver better care to their served communities. Take the next step in your career that will make a profound impact. Here’s what you’ll need to succeed:
Essential Requirements
- Bachelor’s degree in computer science or equivalent through industry experience. With 5+ years’ experience in the ICT industry.
- Intermediate to advanced knowledge network and hardware knowledge.
- Intermediate to advanced knowledge of operating systems like Windows 2016/2019 and Linux.
- You are familiar or have experience with one of these cloud platforms: AWS/Azure
- You are familiar or have experience with container concepts: Docker, Kubernetes/Openshift,..
- Strong analytical and problem-solving skill
- Excellent communication, interpersonal and customer service skills
- Strong Leadership skills
- Fluent in English.

Desirable Requirements
- Experience as an engineer/consultant supporting clients in a high tech or software environment (ideally within Healthcare IT) or experience with Cloud (preferable Azure and AWS) in a managed services setting is a plus.
- Scripting tools (Bash, Powershell, Python, Javascript)
- IaC tools (Terraform, Ansible)
- Monitoring and logging tools such as: Prometheus, Grafana, ELK/EFK,
- Security Experience as an engineer/consultant supporting clients in a high tech or software environment (ideally within Healthcare IT) or experience with Cloud (preferable Azure and AWS) in a managed services setting is a plus.
- Hospital workflows (IHE, HL7, FHIR, DICOM)
- Database (Oracle, PostegreSQL, MangoDB)

We are Dedalus, come join us

Dedalus is committed to providing an engaging, rewarding work experience that reflects the passion our employees bring to our mission of helping clinicians and nurses deliver better care to their served communities.

Our company fosters a culture where employees are encouraged to learn and innovate, and to enable and enhance clinical co-operation and processes while making a meaningful difference for millions of people around the world. Each person is the end point and the starting point of the Group’s activities and the ultimate beneficiary. For this reason, we are so proud of doing our very spe