Deskside Support Engineer
il y a 9 heures
**Primary responsibilities**:
- End-user facing expertise in providing support for hardware and software issues within end-user computer systems (MAC 70% and PC 30%) to include desktops, laptops, printers and mobile apps
- Understands and maintains/outperforms service levels established
- Understands working on ServiceNow ticketing tool.
**Additional Knowledge & Skills**:
- A+ and Network+ Preferred at minimum
- Basic knowledge of networking, Airwatch, SCCM and Cisco routers and switches
- The ability to multi-task and handle ever changing priorities
- Willingness to learn new skills and work outside of your comfort zone with the end-user community
- Ability to manage individual tasks that may require cross departmental communication and collaboration
**Minimum Requirements**:
- 2+ years in a customer facing deskside support/end user computing role
- Bachelor's Degree in Management Information Systems or Information Technology or equivalent experience required
- Must have excellent communication skills, positive attitude and be engaging with end-users
- Must be flexible and able to work various shifts to include weekends if needed (not expected)
- Experience with problem solving in a support-oriented environment
- Exceptional soft skills and troubleshooting skills
- Team player, good communicator, self-directed work style and ability to multi-task
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