Premier Support Technical Specialist with French

General Information
Req #
WD00081468
**Career area**:
Services
**Country/Region**:
France
**State**:
Hauts-de-Seine
**City**:
Rueil-Malmaison
**Date**:
Thursday, April 17, 2025
**Working time**:
Full-time
**Additional Locations**:

- France - Hauts-de-Seine - Rueil-Malmaison

Why Work at Lenovo
We are Lenovo. We do what we say. We own what we do. We WOW our customers.
Lenovo is a US$57 billion revenue global technology powerhouse, ranked #248 in the Fortune Global 500, and serving millions of customers every day in 180 markets. Focused on a bold vision to deliver Smarter Technology for All, Lenovo has built on its success as the world’s largest PC company with a full-stack portfolio of AI-enabled, AI-ready, and AI-optimized devices (PCs, workstations, smartphones, tablets), infrastructure (server, storage, edge, high performance computing and software defined infrastructure), software, solutions, and services. Lenovo’s continued investment in world-changing innovation is building a more equitable, trustworthy, and smarter future for everyone, everywhere. Lenovo is listed on the Hong Kong stock exchange under Lenovo Group Limited (HKSE: 992) (ADR: LNVGY).
Description and Requirements

**Responsibilities**:
Assist customers and field engineers by diagnosing problems remotely through effective troubleshooting.
Identify the cause of hardware / software faults and provide a solution.
Work with Technical Account Management team to monitor and track issues to ensure speedy resolution.
Advise & educate customers through combination of experience & guideline documentation to ensure a solution to their technical issues.
Provide input on recurring customer problems and share that information with other technical team members when relevant.
Monitor own workload and drive to closure.

**Requirements**:
Knowledge on Windows Operating Systems and MS Products
Ability to prioritize and manage daily workload effectively
Effective communication skills at all levels - written and verbal
Ability to see multiple perspectives
Pro-active attitude and willingness to learn
Business fluent French and English; Other language skill is a plus
**Desirable Qualities/ Nice-to-have**:
Experience within IT Services and Working with Field Service Providers
Proven ability to troubleshoot both hardware and software across client products (notebooks, desktops, monitors, smart devices)
**What Lenovo can offer You**:

- An open and stimulating environment within one of the most forward-thinking IT companies
- Opportunities for career development & growth
- Access to trainings for personal development
- An international team with a high focus on Gender Diversity
- Attractive compensation package and Performance based rewards

We are an Equal Opportunity Employer and do not discriminate against any employee or applicant for employment because of race, color, sex, age, religion, sexual orientation, gender identity, national origin, status as a veteran, and basis of disability or any federal, state, or local protected class.
**Additional Locations**:

- France - Hauts-de-Seine - Rueil-Malmaison
- France
- France - Hauts-de-Seine
- France - Hauts-de-Seine - Rueil-Malmaison

AI PROCESSING NOTICE
We use AI-based tools to support some of our processes (e.g. online interviews recordings and transcripts) in order to achieve better efficiency, accuracy and for our documentation purposes. AI can make mistakes, but we always make sure that the outputs are manually reviewed by a human. You can always opt-out or contact us in case of any question.