Director, CRM Solution Consulting

**Company Description**
It all started in sunny San Diego, California in 2004 when a visionary engineer, Fred Luddy, saw the potential to transform how we work. Fast forward to today — ServiceNow stands as a global market leader, bringing innovative AI-enhanced technology to over 8,100 customers, including 85% of the Fortune 500®. Our intelligent cloud-based platform seamlessly connects people, systems, and processes to empower organizations to find smarter, faster, and better ways to work. But this is just the beginning of our journey. Join us as we pursue our purpose to make the world work better for everyone.
**Job Description** What you get to do in this role**:
- Act as head of CRM Solution Consulting in the EMEA South region (France, Spain, Italy, KSA, UAE)
- Lead a talented team of specialist CRM presales solution consultants that is motivated and engaged. They work as a team supporting each other when needed and focused on driving as much customer value as possible. And they like to also have some fun at work too.
- Own _your_ _business_ and drive growth and collaboration to do impactful people and customer work. Bring ideas, be engaged and self-motivated to drive change and adoption where needed.
- Work with your team of SCs to get great in demonstrating relevance to customers, with a focus on great discovery and understanding of the customers’ business and their requirements. Be close enough to help the team deliver the highest quality presentations and demonstrations focused on relevance and value based on what we know about the customers challenges and business. Storytelling is key.
- Develop team members according to the demands of the business and according to their individual professional goals. Support the team to prioritise their workload and efforts for sales opportunities and best practice collaboration with colleagues.
- Ensure continuous and regular feedback to the team members through direct observation, peer and sales feedback.
- Work with CRM and regional sales managers to prioritize Solution Consulting efforts. Collaborate closely with Field SC Managers on priorities and alignment on efforts and investments.
- Jointly drive marketing and partner strategy and execution for CRM business and demand generation in assigned territories also leveraging teams skills and expertise
- Support collaboration and innovation engagements with CRM product organisation to feedback customer insights for future product developments.
- Manage day-to-day activities such as resource alignment, effective utilization of skills, administrative tasks and reporting.

**Qualifications** To be successful in this role you have**:
- Experience working in a fast-growing SaaS environment with a background related to improving customer experiences (CcaaS, CRM, CX, Process automation)
- A thorough understanding of the SaaS Market space, the provision of PaaS based solutions and a broad understanding of Service Management practices
- Experience in leveraging or critically thinking about how to integrate AI into work processes, decision-making, or problem-solving. This may include using AI-powered tools, automating workflows, analyzing AI-driven insights, or exploring AI’s potential impact on the function or industry.
- Deep experience in presales roles in CRM and at least 5 years leading CRM presales teams, ideally with some experience as a 2nd line leader
- Understanding and practice in coaching, mentoring and performance management of individual contributors with a people first approach
- Ability to motivate and inspire a growing team of Presales Solutions Consultants
- Ability to self-motivate and good communication skills
- Experience in Value Based Selling or Solution Selling
- Fluency in English and a local language essenstial
- Offices in Paris, Rome, Milan, Madrid, Dubai and KSA, regional travel expected (30%+)

**Additional Information** Work Personas**

We approach our distributed world of work with flexibility and trust. Work personas (flexible, remote, or required in office) are categories that are assigned to ServiceNow employees depending on the nature of their work and their assigned work location. Learn more here. To determine eligibility for a work persona, ServiceNow may confirm the distance between your primary residence and the closest ServiceNow office using a third-party service.

**Equal Opportunity Employer**

ServiceNow is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, creed, religion, sex, sexual orientation, national origin or nationality, ancestry, age, disability, gender identity or expression, marital status, veteran status, or any other category protected by law. In addition, all qualified applicants with arrest or conviction records will be considered for employment in accordance with legal requirements.

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