Program Owner

Vestiaire Collective is the leading global online marketplace for desirable pre-loved fashion. Our mission is to transform the fashion industry for a more sustainable future by empowering our community to promote the circular fashion movement. Vestiaire was founded in 2009 and is headquartered in Paris with offices in London, Berlin, New York, Singapore, Ho Chi Minh and Hong Kong and warehouses in Tourcoing (France), Crawley (UK), Hong Kong and New York.

We currently have a diverse global team of 700 employees representing more than 50 nationalities. Our values are Activism, Transparency, Dedication and Greatness and Collective. We are proud to be a BCorp.

**Vestiaire Collective is looking for an Authentication & QC Expertise Program Owner based in Paris.**

**About the role \uD83D\uDDA5️**:

- In this role, you will be responsible to steer Vestiaire Collective Authentication and Quality Control expertise toward world class excellence.
- Reporting to VP Authentication, QC & Community Trust, you will define strategies to develop the 3 pillars of our Vestiaire Authentication & QC expertise: 1. how to continuously grow and update knowledge base; 2.how to train, motivate and evaluate Experts worldwide; 3. how to leverage technology & data to support expertise execution
- You will partner with several stakeholders (local Operation Management, Experts, People team, Learning & Development team, Performance team and Product team) to create frameworks, scalable processes, tools, dashboards and supporting governance.
- You will engage with our global teams (8 worldwide) to steer with Operations management our global expertise community performance.
- The position is critical to ensure Vestiaire Collective maintains superior Authentication & QC services to our Customers, building Trust with and between our Buyers / Sellers.
- Our two expertises in scope:

- Authentication expertise: ability to assess consistently item authenticity, physically or on pictures (current priority)
- Quality Control expertise: ability to assess consistently of item condition in line with Vestiaire Collective catalog rules and seller description

**What you’ll be doing \uD83D\uDC5C**:

- ** Strategy, Framework & Processes**:

- Propose strategies to address both short and long term risks or opportunities regarding Expertise for Leadership
- Prioritize initiatives in roadmaps, ensuring stakeholders alignment and awareness
- Define both frameworks and methodologies with internal stakeholders to structure a scalable expertise organization: authentication research and approval, knowledge base management, onboarding & continuous training, cross-sites alignment, incentives & motivation, hiring, career path & evaluation, etc..
- Drive change for successful implementation
- **
Performance Monitoring & Governance**:

- Responsible for continuously adjusting performance KPI and supporting dashboards with performance team, from global to individual levels
- Report expertise performance at group level to Leadership
- Set governance to steer expertise performance between teams
- **
Continuous Improvement, Automation and Scalability**:

- Continuously improve methodologies leveraging data, direct observations and stakeholders feedbacks
- Ensure standardization across multiple locations
- Evaluate and implement opportunities to automate and combine human expertise with technology

**Who you are**:

- Bachelor’s degree or higher or equivalent experience
- +5 years of experience in hands on program/project management with proven ability to design workable solutions and drive projects to successful implementation
- Be structured, driven, organized, motivated by startup mindset (build from scratch, transversal topics management, wide range of topics)
- Enjoy working as a team-player, listening and learning from others
- You have an interest for Fashion and Authentication (key stakeholders are passionate about fashion)
- You thrive when empowering others to succeed
- Strong verbal and written communication skills in English

**Nice to have**:

- Experience e-commerce or operational consulting is a plus
- Experience in running training department for large organization is a plus
- Lean and/or Six Sigma certification is a plus

**What we offer **\uD83C\uDF81

A meaningful job with an impact on the way people consume fashion and promote sustainability

The opportunity to do career-defining work in a fast-growing French-born scale up

The possibility to work as part of a globally diverse team with more than 50 nationalities

Two days to help Project - reinforcing your activist journey and volunteer for an association

Significant investment in your learning and growth

Competitive compensation and benefits package

As full member of our entrepreneurial project, you will be eligible to free shares

**Vestiaire Collective is an equal opportunities employer