Ip Client Support Agent
il y a 14 heures
**_Your next adventure awaits here _** As part of our IP Patent SaaS Support Team, you will be the **interface between our customers, our sales team and our technical teams. - You will respond to customer requests and follow the existing procedure to solve problems (use of a bug tracker); you will support the customer in the use of our Questel software suite (Intellixir, Orbit Intelligence, Orbit Express) which is constantly evolving. - You will be responsible for training customers online or onsite and for this, you must be able to transmit your know-how online using our tools. - You will of course be trained in our technologies and largely supported by experienced support engineers who will pass on their know-how and "recipes" to you. - With time, you will manage more and more complex problems on your own. You will have a key role as a real witness of the customer experience, you will communicate requests for improvement of our products. - You may participate in the testing phases before the updates and take action on certain specific aspects. **_ The perfect match _** With a master or licence degree, it would be a PLUS to have a first professional experience in one of these fields: - Use of the *Orbit* monitoring tools - Knowledge of the *Patents* filing procedures or Intellectual Property in general - Customer oriented or with significant experience (2 years minimum) in SaaS Customer relationship (B to B), you have a good ability to understand technical problems and bring a real interest to solve them. You are "Tech friendly" and have demonstrated your technical versatility in a customer interface role. - Your writing skills are undeniable. - Fluency in spoken French and English / proficiency at written French and/or English are required. - A third European language (Italian, Spanish, German) will be a real value. **_ Personal attributes_** - Autonomy and team spirit - Time management - Availability - Taste for learning & listening - Good interpersonal skills and liking customer contact - Ability to communicate **_ Join Questel, a growin_**_g international group, and live a great human adventure_** **What we have to offer** - full-time permanent position - nice office in Sophia-Antipolis with access to several facilities : swimming pool, tennis court, charging stations,... - international teams : offices in the USA, EMEA & APAC - an inclusive culture and continuous learning environment with career advancement opportunities - attractive compensation: profit-sharing bonus, CSE benefits, restaurant card, health insurance - remote work (up to 3 days a week) **Job Location**: Sophia Antipolis (France) hybrid
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Assistant(e) Support Clients
il y a 2 jours
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il y a 1 semaine
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il y a 1 semaine
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il y a 5 jours
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