Application Support Senior Analyst

Citi, the leading global financial services company, does business in over 100 countries, providing consumers, corporations, governments and institutions with a range of financial products and services. Our Markets & Banking business is a global leader in banking, capital markets, and transaction services, with a presence in many countries dating back more than 100 years. Citi enables clients to achieve their strategic financial objectives by providing them with cutting-edge ideas, best-in-class products and solutions, and unparalleled access to capital and liquidity. Citi is a leader in financial services technology, building and operating innovative systems that process millions of transactions and trillions of dollars daily. **Team/Function Overview**: **Role / Position Overview**: **Key Responsibilities**: - Working as a senior member within the team responsible for the delivery and support of IT services to the following Capital Markets Products Line, providing 1st and 2nd line trade floor support. - Trading products to include (but not an exhaustive list): - Government Bond / US Treasuries - Interest Rate Swaps - Inflation Linked Securities - Specific systems within Rates E-Trading areas that that the team is responsible for are: - (non-exhaustive list) - ION / Marketview - Citi Velocity - ITRS (Monitoring Software for platform) - Providing functional and technical help around the relevant systems to users by (not exhaustive) - Ensure correct pricing of instruments - Dealing with Risk & PnL Issues reported by users - Dealing with trade execution & processing / booking - Work within the 24x7 rota, this is on an “on-call” basis. - Manage customer relations when dealing directly with both internal and external users of the systems. - Liaise with users and developers and other technical support services (i.e. Unix SA’s, Market Data Teams) - Diagnosis and resolution of users issues and escalation of problems using the problem management tools - Other key responsibilities (not exhaustive): - Understanding and documenting business requirements - Proactive monitoring of the E-Trading platform with on-going maintenance of monitoring - Interaction with business support groups (e.g. E-Commerce / Middle Office / Quant Analysts) **Development Value**: - Ability to work as part of a truly global team. - First class technical and business training from well-established team. - Gain experience in liaising with Trading/Sales and Middle Office Counterparts. - Opportunity to work with new and cutting edge technologies such as OpenShift/Docker/Kibana, and well as expanding skillset in established technologies such as TIBCO EMS/Oracle/Unix/Linux/Gemfire to name a few. **Experience**: - Working knowledge of Sybase SQL. (Able to build ad hoc SQL queries) - Working knowledge of UNIX (Solaris/Linux). (Able to navigate the system and know the core administration functions) **Desirable**: - Basic Business knowledge/ understanding of financial markets and products. - Coding / scripting experience preferable (any language) - Experience with real-time monitoring systems such as ITRS Netagent. **Knowledge**: - Strong analytical skills & attention to detail - IT (spreadsheet/analytical/modeling skills) - Positive attitude and keen to learn. - Good communication and interpersonal skills. - Ability to work under stress and time constraints. **Desirable**: - Job scheduling tool such as Autosys. - Issue tracking and reporting using tools such as JIRA - Knowledge/ experience of problem Management Tools. - Good all-round PC skills. (I.e. Windows OS / Networks / General Hardware) **Qualifications**: Bachelor's Degree would be beneficial but not essential**Job Family Group**: Technology - **Job Family**: Applications Support - **Time Type**: Full time - Citi is an equal opportunity and affirmative action employer. Qualified applicants will receive consideration without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran. View the "**EEO is the Law**" poster. View the **EEO is the Law Supplement**. View the **EEO Policy Statement**. View the **Pay Transparency Posting