Dealer Service Operations Specialist, France

Patagonia is an outdoor apparel company founded in 1973. At a time when all life on earth is under threat of extinction, we aim to use the resources we have—our business, our investments, our voice and our imagination—to influence changes needed to protect our planet. A registered B Corporation and founding member of 1% for the Planet, Patagonia is recognised internationally for its commitment to product quality and environmental activism, contributing over $145 million in grants and in-kind donations to thousands of grassroots environmental groups around the world.

**Your role**:
We’re in business to save our home planet. Your role will contribute to this by supporting and helping develop Patagonia wholesale accounts in Europe. As a part of our Dealer Service, you will help Patagonia sales team and our wholesale customers (“Dealers”) by providing day-to-day support with primary focus on aftersales services (including returns repairs), but also by being involved in broader wholesale accounts management.

**Main tasks**:

- Become familiar with Patagonia’s systems processes in order to handle all service-related inquiries for wholesale accounts.
- Liaise with Customers, Sales Representatives, Logistics and Credit teams to provide a prompt, reliable and high-quality service and operational support to our dealers
- Process returns and repairs for wholesale accounts.
- Monitor and resolve delivery complaints by coordinating with dealers, forwarding services and the Patagonia logistics team
- Manage wholesale orders on a daily basis: enter orders, follow up with adjustments and cancellations
- Maintain ongoing and proactive communication to wholesale accounts and sales representatives regarding system updates, supply issues, shipping timelines, backordered products and cancelled items
- Report and troubleshoot day-to-day operational issues
- Ensuring the back up of other team members
- Complete any ad-hoc DS tasks and assignments as directed by management

**What we’re looking for**:

- An inclusive mindset
- 1-2 years of experience in Customer Service or Dealer Service
- Language Skills: Fluent in French and English; in addition, at least basic knowledge of Spanish is required (fluency in Spanish will be an advantage)
- Computer skills (including good knowledge of Excel); experience with ERP (preferably MS Dynamics 365) will be a plus.
- Strong communication and interpersonal skills
- Customer service and problem-solving skills
- Strong follow through and attention to detail
- Flexible and adaptable to a fast-faced environment
- Self-starter and ability to work on own initiative
- A natural flair for sales is an advantage
- A love of the outdoors
- An interest in saving our home planet and making a positive impact through your work

**Other important details**:

- This is a temporary full-time position based in Annecy, France to support our team untill mid-September 2025
- We have a hybrid work model, working from home for maximum 3 days per week (during the first month of your work you will be expected to be in the office all working days to get a proper onboarding)
- We strive to make unbiased decisions and to offer a great experience to every person who applies for a role at Patagonia. Our interviews include standardised questions that focus on the aspects that are important for success in the role.

At Patagonia, we commit to becoming an anti-racist company that leads by example. This means doing the work to be inclusive and equitable, across all aspects of our business.

Every person who applies to join Patagonia receives equal employment opportunities, and we value a welcoming environment where each member of our EMEA team feels included, respected and empowered, regardless of their race, colour, religion, gender, gender identity or expression, sexual orientation, civil status, national origin, disability or age.

As we are in business to save our home planet, we can only do this together.

**Please make sure that your CV and cover letter are in English.**

Disclaimer for recruitment agencies:
Thanks for your interest in supporting us for this role, but we don’t accept unsolicited CVs from recruitment agencies