Téléconseiller

Valenciennes Cedex, FR-59- Position TypeFull Time
- Requisition ID10519
- Level of EducationHigh School/Equivalent
- Years of Experience1+ to 2 Years

**About Exela**

Exela is a business process automation (BPA) leader, leveraging a global footprint and proprietary technology to provide digital transformation solutions enhancing quality, productivity, and end-user experience. With decades of expertise operating mission-critical processes, Exela serves a growing roster of more than 4,000 customers throughout 50 countries, including over 60% of the Fortune® 100. With foundational technologies spanning information management, workflow automation, and integrated communications, Exela's software and services include multi-industry department solution suites addressing finance & accounting, human capital management, and legal management, as well as industry-specific solutions for banking, healthcare, insurance, and public sectors. - Through cloud-enabled platforms, built on a configurable stack of automation modules, and 17,500+ employees operating in 23 countries, Exela rapidly deploys integrated technology and operations as an end-to-end digital journey partner.

**Health & Wellness**

We offer comprehensive health and wellness plans, including medical, dental and vision coverage for eligible employees and family members; paid time off; and commuter benefits. In addition, supplemental income protection including short term insurance coverage is available. We also offer a 401(k)-retirement savings plan to assist eligible employees in saving for their retirement. Participants are provided access to financial wellness resources and retirement planning services.

**Military Hiring**:
Exela seeks job applicants from all walks of life and backgrounds including, but not limited to, those who are transitioning military members, veterans, reservists, National Guard members, military spouses and their family members. Individuals will be considered no matter their military rank or specialty.
Call Center Operator

RÉSUMÉ DU POSTE
Prise de rendez-vous avec les donneurs de sang et de plasma

DEVOIRS ET RESPONSABILITÉS
- Savoir Se présenter
- Expliquer le but de l’appel téléphonique (à l’aide d’un script pré-défini)
- Écouter activement l'interlocuteur
- S’adapter à son interlocuteur
- Répondre aux objections
- Concrétiser l'accord (prise de rendez-vous)
- Reformuler les accords conclus avec le donneur
- Effectuer une prise de congé en validant les coordonnées exactes de l'interlocuteur.
- Backoffice (ajouter les commentaires nécessaires aux suivi des dossiers)
- Gérer simultanément les échanges téléphoniques et la saisie d’informations sur les outils.
- Appliquer les consignes et script communiqué par les donneurs d’ordre.
- Toutes les missions doivent être réalisées avec Efficacité, Qualité, Rigueur et Respect des délais et des politiques, procédures et chartes de sécurité de l'information mises en place

CONNAISSANCES, COMPÉTENCES et APTITUDES
- Aptitude à l'équipement bureautique
- Aptitude à la communication orale et écrite
- Aptitude à la capacité d'argumentation
- Capacité d'écoute et de compréhension
- . Présenteisme & ponctualité
- Capacité à un excellent discours.
- Capacité à la rigueur
- Aptitude au sens commercial
- Capacité à avoir le sens de l'organisation
- Capacité d'autonomie et d'initiative
- Capacité de dynamisme et d'esprit d'équipe

**Disclaimer**:
Exela is committed to creating a diverse environment and is proud to be an equality opportunity employer. Qualified applicants will considered for employment without regard to their race, color, creed, religion, national origin, ancestry, citizenship status, age, disability, gender/sex, marital status, sexual orientation, gender identity, gender expression, veteran status, genetic information, or any other characteristic protected by applicable federal, state, or local laws.