Atr - Customer Support Director

**_About us
- **

ATR is the **world's number one aircraft manufacturer in regional aviation**providing a new generation of turboprops. We are a joint venture between **two European aeronautical heavyweights, Airbus and Leonardo.**

From the world’s largest cities, to our planet’s most remote regions **, our purpose is to deliver air travel**to people, communities and businesses in an **innovative, sustainable and modern way.**

If you strive for excellence, are driven by **ambition**, **trust**and **respect**as we are, then get your career off to a flighting start with ATR

**Our leadership profile**:
**People Centric Entrepreneurial Inspiring Exemplary Innovative Humble**

**At ATR you will work with passionate colleagues to make a difference in a human size company with attractive advantages**

We are looking for a **Customer Support Director**to come onboard in our **Customer Support & Services Directorate**in **Barbara**’s team : a team of **6 collaborators**

**_Your Mission:

- **

Strengthening the relationship with ATR, the Customer Support Director is the prime interface and point of escalation for any major issues arising from the Customers which require coordination within ATR.

Within ATR Customer Services Directorate, as Customer Support Director, your mission will include:

- Developing and maintaining relationships with a portfolio of Airlines.
- Define customized support strategy for each customer, serving customer success with ATR and contributing to ATR ambitions
- Monitoring the deployment of this strategy, coordinating the support activities across any areas of ATR for your list of assigned customers.
- Promoting the products and services developed by the ATR Customer Service Directorate.

You will be based in Toulouse.

**_Your Activities: _**
- Ensure daily contact with the Customers assigned to him/her on major support matters
- Visit the assigned Customers on a regular basis, in order to review overall support aspects including, but not limited to, technical matters, fleet performance, spares and repairs, commercial products and services including GMA, vendor issues, credit management and anticipation of future needs
- Ensure the coordination of all support matters within ATR as far as his/her assigned Customers are concerned. Specific project management and follow-up shall be performed across ATR directorates and in full coordination with customers.
- Actively support ATR’s Sales Directors and other commercial services during sales campaigns of aircraft and/or services. In doing so, participate during the initial contact with potential customers in order to assess their specific needs
- Monitor Customer satisfaction and ensure proper communication is made on the matter
- Assist the Credit Management team in the efforts to collect on-time payments from the CustomersOther duties as assigned.

**_About you:

- **
- At least 5 years of professional experience in the following fields:

- Experience in an airline organisation or in a position of customer support roleExperience of aircraft manufacturer Customer Services organisation and activities
- Understanding of aircraft systems and structures.
- Good knowledge of aircraft maintenance and operations.
- Commercial experience is a plus
- Project management skills and ability to coordinate activities on a transversal basis
- Customer-orientation, communication and soft skills
- Product quality conscious and understanding of operators constraints

- Ability to work under stress conditions and ability to travel under short notice
- Languages: - Fluent English, Spanish or other foreign language would be a plus
- IT: Fluent with Microsoft Office software, including MS Word, Excel, PowerPoint, and Outlook.

but above all, you are ready to take off with us to keep connecting communities and businesses and provide the best possible products and support to our customers

**_Our Recruitment Process _**
- **Barbara**will contact you
- Innovative and digital assessment
- To get to know you better: interview with **Barbara**then with **Valeria**our HR Recruiter

**_What we offer:

- **_ _
**- Highly competitive compensation package**(profit and success sharing, employee savings plan )
- **Work-life balance**(remote working, 6th week of paid leave, additional days off for family events )
**- Well-being / health**(supplementary health & welfare coverage )
**- Career paths**enabling employees to develop their skills and build a professional project
**- Wide choice of development programs**for soft and hard skills
**- CSE**:ATR (family and employee events) and Airbus CSE (travel, vacation camps)
**- Diversity**and inclusion**: Over 1200 men & women with more than 35 different nationalities work together in our teams -

**_A propos d'ATR _**

ATR est le **premier constructeur mondial d'avions régionaux**et propose une nouvelle génération de turbopropulseurs. Nous sommes une **filiale de deux poids lourds de l'aéronautique européenne, Airbus et Leona