Global Customer Logistics Manager

The Global Customer Logistics Manager will partner internally and externally (i.e.: customers, sales, logistics operations, manufacturing plants, finance, quality and IT), to implement, lead, maintain, record, and continuously improve Supply chain processes, to drive customer satisfaction and value.

The Global Customer Logistics Manager:

- Actively leads European strategic customer contract order management and follow-up to meet customer demands through integration with manufacturing plants, logistics operations and planning/forecasting for logistics flows via the Cergy European logistics center as well as for direct deliveries from major factories
- Supervises the Customer logisticians team and implements standards, guidelines, technology and procedures
- Builds relationship to strategic customers to understand the customer expectations, as well as to lead projects/initiatives for improving efficiencies in the customer and HFS supply chains
- Negotiates with Customers the logistics conditions (flows, transportation, lead time, KPI’s definition and targets )
- Reviews and analyzes inventory levels, order forecasts and information such as consumption rate and current market conditions and recommends replenishment plans
- Implements new technology to drive root cause analysis and problem resolution relating to On-Time Delivery and other individual/team metrics
- Supports staff to resolve any problems and/or concerning Customer deliveries as well as resolves difficult problems and customer complaints
- Manages surplus and shortages, obsolete inventories, cancellation activities, projected usage and other inventory planning/and reduction activities.
- Participates in standard process sharing across the organization and assist with SOP development
- Identifies and leads improvement projects, which may include new technology assessments and implementations, policy standardization, and supply chain efficiency improvements
- Implements process improvements through cross-functional collaboration as well as partnering with customers for driving the achievement of organizational metrics and individual account goals

**Education and experience**
- Bachelor’s degree in Business, Supply Chain Management, or Logistics
- MBA or Master’s degree in Business, Engineering, Supply Chain Management, Finance or equivalent
- 5-10 years of experience in Supply Chain and/or in Customer Service, Production or Customer Planning

**Skills**

**Soft Skills**:

- Strong leadership skills. Ability to lead, contribute, and influence others in a team-based organization
- Strong Customer relation / orientation
- Strong interpersonal skills
- Strong intellectual curiosity
- Strategic and tactical thinking
- Communication (both oral and written)
- Strong organizational skills
- Ability to manage multiple priorities successfully and work independently while demonstrating initiative

**Technical Skills**:

- In depth supply chain knowledge such as demand planning, supply planning, and inventory planning
- Strong Negotiation skills among others:

- Preparation and planning skill
- Ability to think clearly and rapidly under pressure and uncertainty
- Ability to express verbally
- Listening skill
- Judgment and general intelligence
- Integrity
- Skilled in analyzing information
- Project management skills
- Mastering Lean concepts, principles and tools (DMAIC process, Kaizen ). Lean licenses or certifications is a plus
- Proficiency with ERP
- Proficiency in Microsoft Excel, and other programs such as Access and Tableau and understanding of applicable computer systems, such as Google Suite, Microsoft Office, and function specific software

**Language Skills**:

- Fluent English
- German and/or Spanish is a plus