Customer Service and Supply Chain Manager

**Pourquoi a-t-on besoin de vous ?**
Within the SG Glass International Business Unit, the purpose of this position is to manage the supply chain process, ensure customer satisfaction, and coordinate with various teams involved in the production and delivery of high-quality glass products, while continuously improving service and efficiency.

As Customer Service & Supply Chain Manager your missions will be:
For the Glass International Africa perimeter:

- Coordinate the supplies from the different plants to ensure an optimized service
- Supervises the full Supply Chain process, from the forecasts to the Sales: planning, transport, service to the customers
- Orders follow-up: main customers contact for any commercial needs
- Deliveries follow-up: documents, packaging, containers, ETD/ETA
- Secure payments with central controlling team: check drafts of letters of credit. Provide swifts to the plants and check that payments are properly cleared in SAP. Overdue payments follow-up.
- Quality and service claims management with plants and technical central team
- Customer reactive support, ensure a good communication with all interlocutors (agents, factories, project team, logistic )
- Ensure customers and plants full satisfaction

For the Glass Façade perimeter:

- Supply-Chain management of our main added value products, such as diamant and coated products: forecasts consolidation, production planning management, Façade projects follow-up, SGG International deliveries. Close contacts with sales teams and central supply chain team are compulsory
- Samples/mockups service: ensure the availability and quick delivery of samples and mockups, in cooperation with both SGG International and BU Façade marketing teams
- Daily contacts with sales teams in Europe, production plannings coordination, projects forecasts, stock availability, alternatives proposals, mostly related to the sales of cool-lite products
- Update or/and implementation of procedures and tools related to service and supply-chain (service charter, phase-out, coaters plannings )
- Participation to the monthly Façade review meetings with the European sales and specification teams
- Participation to the monthly European Logistic Committee (CLE) with all the European supply chain managers

**Ce poste est-il fait pour vous ?** To succeed in this position, we are looking for someone with**:

- **Education**
- Engineering or Sales Degree
- **Knowledge /Technical competencies**
- Between 3 to 10 years of Supply Chain, customer service or international sales experience,
- Proficient in MS Office, especially PowerPoint, Excel and Word, Sales Force, SAP
- French and English skills: full verbal and written proficiency. German and/or Spanish are a plus.
- **Soft Skills and Abilities**
- Strong analytical, planning and organizational skills.
- Capable to communicate with a variety of stakeholders (blue collar, upper management, contractors ).
- Successful track record in working in and with international teams.
- Autonomy and reliability
- Customer oriented and solutions provider, problems solving skills
- Ability to treat multiple topics in an efficient way
- Agility to understand both environments: glass industry constraints and customers‘expectations

**On vous en dit plus sur nous** Saint-Gobain**, global leader in light and sustainable habitat solutions, designs, produces, and distributes construction materials, providing innovative solutions in the growing markets of emerging countries, energy efficiency and the environment.

**Saint-Gobain Glass International**’s purpose is to promote value added product ranges by managing transversally the International Façade Projects, level the stock of various plants by selling glass where Saint-Gobain is not producing and act as a marketing and commercial force of the international development of Saint-Gobain Glass in new countries.
**Vos avantages en nous rejoignant**
Joining Saint-Gobain means having access to captivating and enriching career paths. As a world-renowned company, you will have the opportunity to join an international community with incredible prospects. It is also an opportunity to work and progress alongside leading professionals in your field.

Need more reasons to join us? A position at Saint-Gobain Glass International also includes:

- Many opportunities for professional development, as Saint-Gobain is committed to offering attractive career prospects to its employees, accompanied by professional training to help them develop their skills.
- The possibility of playing a direct and active role in the development of our projects related to sustainable housing.
- A competitive compensation package, including a 13th month, vacation bonus, Group Savings Plan as well as profit-sharing/participation.
- A wide range of social benefits such as advantageous health insurance or support for parenthood.
- A warm and collaborative work culture: 100% of our employees say they are proud to work at Saint-Gobain