Senior Product Manager

Back Market is the world’s leading refurbished electronics marketplace with a team of 650 people, powering operations in 21 countries (and counting).

Named one of the World's Most Innovative Companies by Fast Company in 2019 and again in 2021, our mission is simple: empowering people to consume tech sustainably by offering folks a high quality, accessible, and more eco-friendly alternative to buying new electronics. Why? Refurbished tech helps lower our collective environmental impact. We have indeed contributed to avoid the production of more than 1,000,000 tons of CO2e worldwide since our launch in 2014.

Be part of an exciting and growing international adventure that will change the way the world consumes tech.

About the Job

We are hiring a **Senior Product Manager** to create the future of Back Market's relationship with customers by discovering new opportunities and optimising what we have from supporting device sales (smartphones, laptops, desktops, consoles, accessories, etc.), services attachment (insurance, mobile plans ), and circularity (trade-in and more to come). You’ll be the squad leader and collaborate with our business teams, engineers, product designers, and researchers.
- The customer journey web & app is our storefront to millions of users globally. It is central to the company strategy to evangelize ‘refurbished tech’ and circular economy for electronic devices. The Back Market product scope is very wide, so it’s an opportunity to shape a better future and significantly impact millions of people. And eventually to help the world make more of what we already have
- This will require a deep understanding of the refurbished space and our customers needs. You will be surrounded by experts who will support you in rethinking the future of the customer experience in our different countries from Europe to the US and APAC.

The hiring process is in 4 rounds:

- Recruiter interview,
- Product interview with live case study,
- Business/Engineering stakeholders interview,
- Cultural fit.

**Your mission (if you accept it)**:

- You lead your squad’s vision by gathering strategic inputs and insights, synthesizing them into a compelling vision, and embarking to everyone with you.
- You are also responsible for defining your Northstar metric and KPIs: it drives the team toward concrete goals and impacts.
- You build strong roadmaps that embody the company strategy and consider the great other initiatives in the company.
- You are the entry point for all stakeholders to understand the short and long-term priorities, and you liaise with them to ensure your product fits perfectly into the Back Market experience (Services teams, Money journey teams, Operations with Logistics, Circularity, and Care teams, Legal, etc.).
- You are in charge of defining the most impactful iteration: you approach it methodically, balancing data centricity and emotional bonds that are at the heart of loved products.
- You can translate data into actionable insights.
- You communicate clearly and regularly on the risks and impacts of your roadmap and features: you know how to anticipate problems and dependencies to ensure a smooth delivery.
- The product management skills have no secret for you: you master the discovery steps (link with research, design, data), as well as delivery (testing and QA are part of the game).
- You are the Engineering Manager's daily partner: you adjust priorities if needed, and your communication skills and ability to collaborate with engineers ensure our quality standards and commitments are met.
- Data is your best friend: data drives your decisions and visionYou never work without data

**You are in the right place if**:

- You are fluent in English (multicultural teams)
- You have strong Product Manager experience **5/7+ years** for senior/staff, ideally on a customer-facing side
- You have a proven track record of product vision (creating successful product vision)
- You have a strong business maturity, you understand the company challenges that come at each phase of growth, including the acquisition channels.
- You master soft skills like leadership, negotiation, and communication. This is highly appreciated by your stakeholders, who feel heard and engaged in your vision and operational activities. You have experience with facilitating difficult trade-offs and rallying people around a common plan
- You have product management experience in an agile environment (Scrum, Kanban, etc.) and you can shape product discovery and delivery according to agile principles. You are skilled with Product Designers, UX researchers, and Engineering teams & comfortable working with multiple strategic stakeholders
- You have a problem-solver attitude, comfortable navigating ambiguous situations using data and putting the user at the center of all your thoughts.
- You are driven by impact, fluent with data, and have a proven track record of measuring your impact thanks to A/B tests.
- You are a te