Advanced Support Engineer
il y a 6 jours
**À propos de Worldline**_Job title:_**_ Advanced Support Specialist (case management)_
Our advanced support specialists need to qualify all the production issues escalated by Regional Support regarding our Front to back payment solution and develop/propose way for mitigation when possible.
**Key Responsibilities**:
- Provide advanced software support for payment solutions (Front to back) offered by WL.
- Ensure the quality of requests escalated (defect, enhancement, configuration ) with a deep analysis & conclusion to the appropriate stakeholders.
- Closely work with Operations to mitigate impact on production issues.
- Develop/update tools for troubleshooting or internal use.
- Where appropriate, review, create and distribute guidelines & best practices.
- Identify opportunities to improve service efficiencies.
- Provide ad-hoc training when necessary.
**Behavior skills**:
Strong communication skills mandatory
- The role entails frequent communication with diverse stakeholders including 3rdparties, Operations, R&D, Project Managers, Customer Success Managers, teams in charge of provisioning, L1 regional support...
- Ability to translate technical information to a non-technical audience and vice versa
- Someone who exhibits self-motivation skills
- Ability to work collaboratively with other departments to resolve complex issues.
- Ability to manage priority conflicts and set appropriate expectations.
- Results driven
- Quick learner
- Analytical and logical
- Team player
**Education Qualifications / Experience Requirements**:
- Problem solving skills
- Experience in troubleshooting software issues
- Proficiency in C/C++, Python, shell scripts development
- Proficiency in Linux environments.
- Experience in Oracle or PostgreSQL.
- Experience in TCP/IP and SSL/TLS communications, understanding of TCP/IP and SSL/TLS
- Knowledge in payment solutions & cryptography would be ++
**Reporting line/Team**:
N+1: Advanced Support Manager (case management)
N+2: Head of Advanced Support/IM/Operations and Onboarding.
Team is currently composed by 5 specialists.
Les 20 000 femmes et hommes de Worldline sont tous différents mais partagent les mêmes valeurs. Vous pouvez le voir dans la façon dont nous nous comportons. Nous sommes curieux et humbles - nous apprenons tous les jours, nous simplifions les choses et tout le monde s'engage. Dans notre industrie qui évolue rapidement, nous sommes flexibles et ne cessons d'apprendre. Chacun démontre le même dévouement à la qualité et à l'efficacité. Nous avons un esprit entrepreneurial et un sens du service. Et surtout, nous ne tournons jamais le dos à un défi. Ces valeurs nourrissent une équipe dynamique et novatrice où chacun peut se développer et grandir.
-
Management System Operation Support Engineer
il y a 6 jours
Reims, France Thales Temps plein**QUI SOMMES-NOUS ?** L’Activité Mondiale Systèmes de Transport Terrestre fournit des solutions de signalisation ferroviaire pour les grandes lignes et les transports urbains, des systèmes intégrés de communication et de supervision, des solutions billettiques et les services associés. Nos équipes en charge de l’activité Systèmes de Transport...
-
IT Support Engineer
il y a 2 jours
Reims, France NSC Global Temps pleinOverview: NSC (Cisco Gold Partner) provides global network implementation and support solutions to world-class organizations, delivering cost savings and operational simplicity. Work onsite to maintain, analyse, troubleshoot, and repairs computer systems, hardware and computer peripherals. Document, maintain, upgrade, or replace hardware and software...
-
Cloud Engineer
il y a 4 jours
Reims, Grand Est, France QuantCo Temps pleinQuantCo turns advances in artificial intelligence and statistical learning into real-world impact in leading enterprises and public sector organisations. Leveraging privileged data access and world-class expertise in AI, quantitative optimisation and engineering, we build scalable systems that drastically improve decisions that matter – from algorithmic...
-
Software Support Engineer
il y a 6 jours
Reims, France Siemens Healthineers Temps plein**Job ID** - 481198 **Posted since** - 09-Oct-2025 **Organization** - Siemens Healthineers **Field of work** - Customer Services **Company** - Varian Medical Systems France SARL **Experience level** - Mid-level Professional **Job type** - Full-time **Work mode** - Remote only **Employment type** - Permanent **Location(s)** - Reims - Grand-Est -...
-
Sr. Customer Support Engineer, Deployments
il y a 2 semaines
Reims, Grand Est, France ZEDEDA Temps pleinZEDEDA makes edge computing effortless, open, and intrinsically secure - extendingthe cloud experience to the edge. ZEDEDA reduces the cost of managing andorchestrating distributed edge infrastructure and applications, while increasing visibility,security and control. ZEDEDA delivers a distributed, cloud-native edge managementand orchestration solution,...
-
Conducteur D'engins Tp
il y a 1 semaine
Reims, France MARRON TP Temps pleinNous recherchons, pour notre agence de REIMS un conducteur d'engins avec CACES A et C1 Rattaché au Conducteur de travaux, vous êtes chargé des missions suivantes: - Conduite de différents types d’engins sur les chantiers ; - S’assurer de l’entretien et du bon fonctionnement de tous les matériels/engins/véhicules utilisés ; - Surveiller et...
-
Staff Customer Solutions Engineer
il y a 6 jours
Reims, Grand Est, France Plume Temps pleinLife at PlumeAt Plume, we believe that technology isn't about moving faster, it's about making life's moments better. Which is why we've built the world's first, and only, open and hardware-independent service delivery platform for smart homes, small businesses, enterprises, and beyond. Our SaaS platform uses WiFi, advanced AI, and machine learning to create...
-
Senior Security Solutions Engineer
il y a 9 heures
Reims, Grand Est, France Nebius Temps pleinWhy work at NebiusNebius is leading a new era in cloud computing to serve the global AI economy. We create the tools and resources our customers need to solve real-world challenges and transform industries, without massive infrastructure costs or the need to build large in-house AI/ML teams. Our employees work at the cutting edge of AI cloud infrastructure...
-
Field Service Engineer
il y a 2 jours
Reims, France Tomra Temps plein**Company Description** TOMRA Food is a multi-national organization and a leading provider of sensor based sorting and processing technology for the fresh and processed food industries. Developing state-of-the-art technologies, optimizing customers' production flow, and helping to deliver consistent high quality output have been our strength As an...
-
Senior Hypervisor Engineer
il y a 6 jours
Reims, Grand Est, France Nebius Temps pleinWhy work at NebiusNebius is leading a new era in cloud computing to serve the global AI economy. We create the tools and resources our customers need to solve real-world challenges and transform industries, without massive infrastructure costs or the need to build large in-house AI/ML teams. Our employees work at the cutting edge of AI cloud infrastructure...