IT Vip Support

il y a 4 jours

Marseille, France CMACGM Temps plein

Led by Rodolphe Saadé, the CMA CGM Group, a global leader in shipping and logistics, serves more than 420 ports around the world on five continents. With its subsidiary CEVA Logistics, a world leader in logistics, and its air freight division CMA CGM AIR CARGO, the CMA CGM Group is continually innovating to offer its customers a complete and increasingly efficient range of new shipping, land, air and logistics solutions.

Committed to the energy transition in shipping, and a pioneer in the use of alternative fuels, the CMA CGM Group has set a target to become Net Zero Carbon by 2050.

Through the CMA CGM Foundation, the Group acts in humanitarian crises that require an emergency response by mobilizing the Group’s shipping and logistics expertise to bring humanitarian supplies around the world.

Present in 160 countries through its network of more than 400 offices and 750 warehouses, the Group employs more than 155,000 people worldwide, including 4,000 in Marseilles where its head office is located.

THE ROLE

As part of the IT production department, you will join our VIP support teams dedicated to the President and General Management.

RESPONSIBILITIES

You will provide assistance to users, manage incidents and maintain IT equipment, with a constant focus on quality and efficiency.
- You are the single point of contact for VIPs and their assistants.
- You are in charge of preparing the management's videoconferences.
- You work with the users concerned
- You use and enrich the knowledge base
- You are attentive to deadlines
- You monitor requests and incidents from start to finish.
- You will contribute new ideas/solutions to meet VIP needs.

PROFILE AND SKILLS

IT training with significant experience as a support technician in demanding environments and VIP user requests.

**You have a perfect command of the following environments**:

- Windows and macOS operating systems
- Office and workstation support levels 2 and 3
- Microsoft Office and M365
- IP telephony, softphony
- Smartphone and tablet support (Android and IOS).
- Fluency in English

You have a strong sense of service, excellent communication, presentation and writing skills.

Good stress management and ability to deal with all situations thanks to your organizational skills, technical competence and diplomacy.

Team spirit and a sense of service that enable you to support users until incidents are resolved.

Come along on CMA CGM’s adventure

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