Mgr Field Ops, France

**The Team**

We are seeking a Field Operations Lead to oversee the performance and execution of all field-based operations and maintenance activities within France. Reporting to the Director, Network Operations, this role is responsible for leading a high-performing field organization that safeguards the integrity, safety, and compliance of our infrastructure while delivering exceptional service to customers, landlords, and local stakeholders.

As a frontline leader, the Mgr Field Operations serves as the company’s eyes and ears on the ground—ensuring adherence to global safety and maintenance standards, coordinating site readiness, and resolving urgent operational challenges. This position plays a critical role in driving our asset uptime, sustainability practices, regulatory compliance, and customer satisfaction across the region’s wireless infrastructure footprint.

**What You Need to Succeed**
- Bachelor’s degree required; technical or engineering field preferred.
- Minimum 8 years of progressive experience in telecom or infrastructure field operations, with at least 3-5 years of leadership responsibility.
- Demonstrated success leading geographically dispersed field teams in maintenance and infrastructure operations.
- Strong working knowledge of field service management, including inspections, preventative/corrective maintenance, vendor management, and issue resolution.
- Familiarity with tower/rooftop site types, electrical systems, environmental standards, RF safety, and remote monitoring infrastructure.
- Experience with field service management platforms, mobility solutions, and asset databases.
- Excellent communication and interpersonal skills, with the ability to engage constructively with vendors, landlords, municipalities, and internal teams.
- Proven ability to drive operational efficiency and continuous improvement through data-driven decision-making and process optimization.
- Commitment to safety, sustainability, and compliance standards.
- Fluency in English and a local language are required.
- Ability to travel regularly within assigned geography.

**What You Can Offer Us**
- Provide strategic and operational leadership to the Field Operations team within the assigned geography, ensuring consistent delivery of inspection, maintenance, and troubleshooting services.
- Manage field operations programs across passive and active infrastructure, directing the execution of preventative, corrective, and routine maintenance to maintain asset health and service reliability.
- Oversee field vendor management, including scope execution, service level adherence, escalation protocols, and quality assurance for contracted work.
- Lead on-the-ground implementation of disaster preparedness and response plans, including emergency inspections, restoration activities, and coordination with public authorities.
- Champion sustainability by embedding energy-efficient practices and environmental compliance into field operations and asset management.
- Drive field-based data collection and validation efforts to ensure the accuracy and completeness of physical asset records and inspections.
- Ensure execution of site safety programs, RF exposure management, and environmental assessments, ensuring ongoing compliance with regulatory standards.
- Serve as the escalation point for infrastructure service disruptions, landlord issues, or asset access constraints requiring in-person intervention.
- Support integration of new technology tools and mobility platforms to enhance workflow visibility, dispatch optimization, and field reporting capabilities.
- Ensure field personnel meet training, certification, and compliance requirements; foster a culture of safety, operational excellence, and accountability.
- Collaborate closely with Operations Services, NOC, Development & Construction, Engineering, HSE, Leasing and Property Management teams to ensure seamless end-to-end network operations and asset lifecycle management.
- Other duties as assigned.