Technology Service

il y a 6 jours

Paris, France Revolut Temps plein

**About Revolut**

People deserve more from their money. More visibility, more control, and more freedom. Since 2015, Revolut has been on a mission to deliver just that. Our powerhouse of products — including spending, saving, investing, exchanging, travelling, and more — help our 60+ million customers get more from their money every day.

As we continue our lightning-fast growth,‌ 2 things are essential to our success: our people and our culture. In recognition of our outstanding employee experience, we've been certified as a Great Place to Work. So far, we have 10,000+ people working around the world, from our offices and remotely, to help us achieve our mission. And we're looking for more brilliant people. People who love building great products, redefining success, and turning the complexity of a chaotic world into the simplicity of a beautiful solution.

**About the role**

Our Technology team isn’t just one of the best in the industry. It’s one of the best in the world. And we’re proud of it. It’s our driving force — our engine.

From building a new financial backend to creating an innovative app, there’s nothing they can’t do. Our Tech team isn’t here to fix legacy systems — they're here to build world-class financial features from the ground up that’ll be used by millions of people around the world.

We're looking for an IT Service Manager to oversee the quality of IT services for our branch in France.

You'll evaluate changes, review performance, address service issues, and take an active part in improvement initiatives, ensuring compliance at all times.

Up to shape the future of finance? Let's get in touch.

**What you'll be doing**
- Managing technology activities related to changes, including planning, qualifying, impact analysis
- Piloting and controlling technology changes for the NewBank perimeter
- Acting as a primary interface for outsourced service coordination and escalations, including during system outages or disruptions
- Defining and monitoring technology service level agreements (SLAs) and key risk indicators (KRIs)
- Monitoring and reporting on outsourced service performance against defined SLAs, ensuring regulatory compliance and alignment with EBA guidelines (ICT risks, outsourcing)
- Overseeing incident and problem resolution processes, ensuring timely updates, root-cause analysis, and follow-through on corrective actions
- Preparing regular dashboards and reports for senior management, highlighting incident trends, risk indicators, and compliance statuses

**What you'll need**
- A bachelor's degree or equivalent in a relevant field, such as engineering, finance, business administration, or economics
- 7+ years of experience in a role involving IT service management and outsourcing
- An understanding of the technology function within a multinational corporation
- Concrete experience in incident management and change control
- Experience developing service management, monitoring processes, and conducting impact analysis
- Fluency in English

**Nice to have**
- An ITIL, COBIT, and/or CMMI qualification
- Executive and board-level interaction experience
- Solid connections across industry stakeholder groups
- Relevant financial services experience

**_ We won't ask for payment or personal financial information during the hiring process._**_ If anyone does ask you for this, it’s a scam. Report it immediately._

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