IT Support Engineer

il y a 1 jour

SaintPriest, France Sharp Brains Ltd Temps plein

**Note: (Need Native Tech, Local Passport Holder)**

**Position**:EUC L1 (Deskside Support )
- **Working Hours**: Standard Business Hours
- **Backfill Support**:Monday
- Friday
- **Location**:SAINT PRIEST CEDEX, France
- **Language**: Bilingual (English + Local Language)

**About US**:
Sharp Brains Limited is a Global Information technology services company working globally to provide IT Deskside and Network Support services. We are a UK-registered company with an offshore team based in Pakistan and have dedicated onsite staff and dispatch support technical providing field support service to clients around the globe with 24x7 service desk and customer support teams.
- Assist users with software installation, configuration, and troubleshooting.
- Collaborate with higher-level support teams for complex software-related issues.
- Manage user accounts, including password resets, access permissions, and account creation/deactivation.
- Perform routine maintenance on desktops, laptops, printers, and other peripherals.
- Maintain and document troubleshooting steps and resolutions for recurring problems.
- Communicate technical information effectively to non-technical users.

**Qualifications**:

- High school diploma or equivalent; additional technical certifications a plus.
- Proven experience in a Level 1 IT support role at least 1-2 years.
- Strong problem-solving skills and attention to detail.
- Excellent communication and customer service skills.
- Basic understanding of networking concepts and operating systems.

**Job Types**: Part-time, Contract

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