Digital Client Advisor

il y a 3 jours

Paris, France Christian Dior Couture Temps plein

**Position**:
TASKS AND RESPONSIBILITIES:

- Provide a positive, courteous, and pleasant client experience by incorporating all core

brand values and integrity throughout each interaction.
- Consistently provide a highly professional approach and outstanding service in order to

media and/or written correspondence.
- Escalate any client issues that require further resources to appropriate supervisor to ensure

resolution is satisfactorily met.
- Ensure that all client communications are handled in line with Dior policies and processes.
- Demonstrate and share brand awareness, storytelling and product knowledge when

communicating with clients.
- Ensure qualitative monitoring and updating of customer information, accordingly to the

Dior tools, to retain actual customers and detect new high potential ones
- Drive to achieve and exceed planned KPI’s (such as sales, clienteling, client experience )
- Recommend new and innovative approaches to address client concerns and share

successful ideas within the team and department.
- Develop excellent working relationships within the Dior network.

**Profile**:

- Education and experience:

- Bac+2 required from a higher education
- Previous experience in luxury (client service, boutiques, hotels, or concierge)
- Languages
- On top of English, additional language mandatory: French or German, Italian, Spanish, Dutsch, Russian, Arabic, Portuguese
Dutch, Portuguese, Arabic, Russian (C2 level)
- Hard Skills:

- Proficient in Microsoft Office
- Salesforce knowledge a plus
- Soft skills & motivation:

- A passion for Christian Dior and our collections
- Strong sales negotiation skills
- Able to multi-task and prioritize competing tasks
- Able to work a varied schedule
- Clear demonstration of a client-first mind-set
- Highly motivated, energetic, and inspirational team player
- Strong knowledge in fashion trends

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