Telephone Advisors Bilingual English/french

Are you bilingual French/English and looking for a position as a telephone advisor within a dynamic and growing company?

Do you have an appetite for customer relations and do you have very good listening and communication skills? Are you able to manage stress and conflict situations calmly and rigorously?

Then we have an opportunity for you

Our company, a subsidiary of the Crédit Mutuel ARKEA Group, specialized in banking and insurance, is looking for a teleadvisor to join our team. Based at the company's headquarters in Aix-en-Provence, you will be responsible for handling (incoming) customer calls and providing them with advice tailored to their needs and requests.

**Your main missions**

As part of a dynamic team you:

- Inform and advise customers (analysis of demand, customer assistance and guidance, etc.)
- Promote the brand image of our clients through your speech
- Fill in the computer databases

**Required profile**

Your profile:

- Fluency in **English** is mandatory to access the position (Minimum Level B2/C1).
- Ideally you already have successful experience in a call center or customer relations.
- If you have knowledge or experience in banking and insurance, even better.

Your skills:
Endowed with good team spirit and real interpersonal skills, your dynamism and your sense of organization will be major assets in carrying out your missions.

You know how to demonstrate active and empathetic listening, you like to take charge and get involved in providing solutions, you are determined to satisfy customers and you master IT tools as well as communication techniques.

Do you want to join us?

Through its recruitment, NEXTALK cultivates a policy in favor of diversity, professional equality and the employment of disabled workers.

**Useful information**
- LOCATION: Aix-en-Provence - 13, France - no travel
- CONTRACT: CDI or CDD - 3 months
- SALARY: 1750.00 EUR per month
- QUALIFICATION LEVEL: Employee/Operator/Worker Spe/Bac, Technician/Employee: Bac +2
- EXPERIENCE: - beginner
- WORKING ARRANGEMENTS: Full-time or Part-time
- FUNCTION: Sales to individuals, after-sales service/Hotline/Telephone advisor
- SECTOR: Banking/Insurance/Finance
- TELEWORK: No teleworking

**Package**:

- Inter-Company Restaurant access with employer contribution or meal basket compensation
- Canteen room on site (Fridge + Microwave)
- Participation
- Interest
- Bonuses based on monthly objective
- Social and Economic Committee

**Recruitment process**:

- Sorting and selection of CVs
- A face-to-face interview with a member of the HR team and a Production Department Manager for the technical part
- Passing a language test to validate minimum B2/C1 level
- Response provided within 10 days maximum

**Who are we ?**

NEXTALK

Nextalk, a subsidiary of Crédit Mutuel Arkéa, is a contact center that supports its clients (Banking, Insurance and E-commerce) thanks to highly qualified advisors. To meet their needs, we have 2 sites, Manosque and Aix en Provence.

The Aix en Provence site is open 24 hours a day, 7 days a week.

Atmosphere and kindness are the values to which Nextalk is attached and Quality of Life at Work is the true DNA of our Group.

**Job Types**: Full-time, Permanent

**Salary**: €1,750.00 - €2,300.00 per month

**Language**:

- English (required)

Work Location: In person

Type d'emploi : Temps plein, CDI

Salaire : 1 643,54€ à 3 252,78€ par mois

Exigences linguistiques flexibles:

- Français non requis

Programmation:

- Du lundi au vendredi
- Période de travail de 8 Heures
- Travail en journée
- Week-ends uniquement

Lieu du poste : En présentiel