Program Manager

Overview:
**Program Manager (EU)
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**Position Summary**

The Program Manager role has an active involvement in client and project team management, report and data management and strategic planning related to a Customer complex project or program. The Program Manager role orchestrates a team of project managers in the performance of their duties including but not limited to delivering contract obligations of the highest quality in the most efficient time. The Program Manager works collaboratively, supporting a virtual environment, with Appen’s relevant teams to meet all stakeholder requirements.

The Program Manager provides support for the day-to-day management of the project /program team and its operational and strategic objectives. The Program Manager escalates risks in a timely manner to the relevant Senior Manager(s) and/or Director(s).

Location: Western Europe: Ireland, Spain, Germany, Sweden, Austria

**Responsibilities**

The role includes but is not limited to the following duties and responsibilities:

- Delivery to project objectives within project scope, timeline and budget
- Develop and execute delivery and quality management plans to support a project end-to-end
- Develop and mentor various project team members to drive team key performance metrics and meet or exceed project & program targets
- Design user out-reach/onboarding/engagement strategies tailored for the needs of individual projects
- Coordinate technical activities and aspects of the projects
- Analyze and evaluate statistical reports to proactively identify and improve project performance and Client deliverables
- Communicate in a timely, clear and concise manner to stakeholders including Staff, Directors, Clients and Leadership.
- Build strong client relationships to increase client satisfaction and revenue opportunities
- Drive continuous project improvements and efficiencies
- Provide regular, strategic project/program updates with action plans to Leadership

**Minimum Qualifications and Experience**
- Minimum 5 years of project management experience in a metric-driven setting and ideally in a services organization
- BS or BA degree from an accredited university or equivalent work experience preferred
- Experience with stakeholder management in a commercial project-based environment
- Demonstrated time management and organizational skills with attention to details
- Demonstrated agility and a service orientated approach
- Demonstrated ability to work effectively in an environment characterized by constant change, and a fast, deadline-driven culture.
- Proven analytical skills including the ability to proactively identify problems, gather information and drive course of action for self and others
- Advanced Excel skills
- Proficient in English. Excellent oral and written communication skills.

**Desired Qualifications and Experience**
- Experience leading teams
- Experience managjng events or equivalent involving participants and technology
- Experience managing budget responsibilities over a portfolio of projects.
- Exposure to speech technology, market research or a technology-oriented related field

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**You will succeed in this role if you**:

- Are a strategic, agile and professional communicator, with an ability to positively influence outcomes and a ‘win-win’ orientation;
- Are driven to focus on quality and drives team members and peers to deliver exceptional quality and service
- A motivated self-starter who can establish a course of action for self and others and drive initiatives to completion
- Able to deal calmly and professionally with ambiguous data while leading in an environment of constant change
- Able to establish productive, cooperative relationships and demonstrate excellent conflict resolution skills
- Excellent at communication, including an ability to present information clearly and concisely in writing or verbally
- Are an innovative thinker, who drives yourself and others in the development and implementation of new ideas; unafraid of taking risks to accomplish corporate level goals
- Are able to effectively coach and train peers and team members
- Exhibits discretion, good judgment and mature behavior when dealing with sensitive materials and situations
- Have strong personal accountability, persistence and resilience.

**About Appen**:
Appen is a global leader in the development of high-quality, human-annotated datasets for machine learning and artificial intelligence. Appen brings over 20 years of experience capturing and enriching a wide variety of data types including speech, text, image and video. With deep expertise in more than 180 languages and access to a global crowd of over 1 million skilled contractors, Appen partners with technology, automotive and eCommerce companies — as well as governments worldwide — to help them develop, enhance and use products that rely on natural languages and machine learning.

At Appen, we value performance, honesty, humility, and grit. We persev