Technical Architect, Salesforce Industries

Job Category

Customer Success

Job Details

**About Salesforce**

We’re Salesforce, the Customer Company, inspiring the future of business with AI+ Data +CRM. Leading with our core values, we help companies across every industry blaze new trails and connect with customers in a whole new way. And, we empower you to be a Trailblazer, too — driving your performance and career growth, charting new paths, and improving the state of the world. If you believe in business as the greatest platform for change and in companies doing well and doing good - you’ve come to the right place.

**About Salesforce**:
We’re Salesforce, the Customer Company, inspiring the future of business with AI + Data + CRM. Leading with our core values, we help companies across every industry blaze new trails and connect with customers in a whole new way. And, we empower you to be a Trailblazer, too — driving your performance and career growth, charting new paths, and improving the state of the world. If you believe in business as the greatest platform for change and in companies doing well and doing good - you’ve come to the right place.

**Department Description**:
Salesforce Professional Services focuses on delivering strategic engagements that define transformational opportunities and articulate clear plans for execution of change programs. We rely on our team’s expertise and specialisms to engage with executive-level customers to agree on specific business goals and actions to ignite the full value of Salesforce.
Our approach considers people, process, and technology — and a successful engagement includes recommendations to the business for change to support deeper, more relevant use of the Salesforce platform.

Are you passionate about Customer Success and would you like to work at the forefront of Digital Innovation at one of the most exciting CRM companies?

**Role Description**:
Technical Architects are highly effective interacting across technical and business resources from the developer level through mid-management and above and are therefore a trusted advisor for business and technology collaborators. Finally, with experience in software delivery cycles based on agile methodologies the architect supports and is in close alignment with project management activities.

**Your Impact**:
Through our extended onboarding program of formal certification, internal training, knowledge transfer, hands on experience and closely working with other Technical and Program Architects you will become a Salesforce Domain Authority at the forefront of our Architecture offerings, delivering outstanding customer success.

**To be successful in the role you**:
- Ensure scalable and standard methodology solutions to meet and exceed customer needs
- Guide the evaluation of business and technical requirements
- Build relationships with key collaborators and team members
- Act as lead architect for the overall engagement by coordinating and aligning work of multiple architects on the team
- Align with project and engagement managers to support planning and implementation in close collaboration with the customer
- Review and guide project vision and direction, implementation approach and key artefacts
- Direct early solution evaluation, including proactive management of issues and effective engagement with executives, the account team, engineering, and product management
- Direct and mentor diverse teams, such as customers, partners, and colleagues in technical delivery aspects, as well as non-technical topics such as communication strategies or executive influence
- Fuel our internal growth by identifying, leading or contributing to internal pivotal initiatives, such as innovations, building up a strategic brand, and nurture teammates' skills by sharing knowledge.
- Where required, support pre-sales activities to position Salesforce Services
- Contribute to broader goals by becoming a citizen philanthropist and give back to our communities by joining or leading volunteering activities

**Basic Requirements**:
- Hands-on technical consulting and solution implementation experience for a major software domain (e.g. CRM, ERP, HR) as well as coding experience in object oriented languages
- Ability to analyze, design, and optimize business processes via technology and integration
- Experience in guiding customers and project members in rationalising and deploying emerging technology for business use cases
- Work independently and as part of a distributed team and a willingness to take ownership of problems
- Rapidly learn new technologies as well as strong presentation, communication and facilitation skills
- Experience will be evaluated based on alignment to the core competencies for the role (e.g. extracurricular leadership roles, military experience, volunteer work, etc.).
- Fluent in English and French
- Available to travel regionally and occasionally internationally depending on customer needs

**Preferred Requirements**:
- Prior experien