CRM360 Design Authority Technical Lead

**Pourquoi a-t-on besoin de vous ?** The CRM360 Design Authority Technical Lead will play a crucial role within the central CRM entity of our Group, leading the deployment and evolution of a Salesforce core model across various European organizations. This individual will collaborate closely with M&D counterparts, development teams, business analysts, and other key stakeholders to shape, package, and transport the core model envisioned by our design authority team to different country organizations. **Key Responsibilities**: - **Core Model Deployment**: - Lead the deployment of the Salesforce core model across European organizations. - Ensure that the core model is tailored to meet the unique requirements of each organization while maintaining consistency and integrity. - **Collaboration and Leadership**: - Work in tandem with M&D functional lead to align IT and business objectives. - Guide and mentor a cross-functional team of developers, business analysts, and other technical staff to ensure successful deployment. - **Project Management**: - Develop detailed project plans, including timelines, milestones, and resource allocation. - Monitor project progress, identify potential risks, and implement mitigation strategies. - **Technical Standards and Documentation**: - Ensure the adherence to technical standards of the core model. - Document these standards comprehensively and assist different countries in complying with them. - **Packaging and Transportation**: - Organize the packaging of the core model for easy transport and implementation across different organizations. - Ensure seamless integration of the core model with existing systems and processes in each organization. - **Continuous Improvement**: - Participate actively in the development of core model enhancements, ensuring they meet evolving business needs. - Solicit feedback from various stakeholders to continuously improve the core model. - **Stakeholder Communication**: - Maintain regular communication with stakeholders to provide updates on deployment progress and address any issues. - Facilitate workshops and training sessions to ensure end-users are well-versed with the new system. - **Compliance and Best Practices**: - Ensure all deployments adhere to industry best practices and regulatory requirements. - Promote the adoption of standardized processes and tools to enhance efficiency and effectiveness. - **ERP Program Integration (OXYGEN)**: - Support the deployment of the CRM core model as part of the larger ERP program "OXYGEN". - Ensure the harmonization of interface contracts between OXYGEN and Salesforce, aiming to reduce interfacing costs per country through the use of standard contracts. - Play a critical role in ensuring the successful deployment of the integrated CRM and ERP systems, ensuring that the CRM deployment does not delay the ERP rollout. **Ce poste est-il fait pour vous ?** Qualifications**: - Bachelor’s degree in Information Technology, Computer Science, or a related field. A Master’s degree is preferred. - Extensive experience in CRM deployment, specifically with Salesforce. - Proven track record of leading large-scale IT projects across multiple countries. - Strong understanding of CRM processes and best practices. - Excellent leadership, communication, and interpersonal skills. - Ability to work effectively in a dynamic, fast-paced environment. - Proficiency in project management tools and methodologies. **Preferred Skills**: - Experience working in a multinational organization. - Knowledge of European regulatory requirements related to IT and data protection. - Salesforce certification(s). **Pour être sûr de ne rien oublier** The position is based at Saint-Gobain's head office in La Defense. Job Reference: FRA29871