Senior Site Reliability Engineer

Help us use technology to make a big green dent in the universe

Kraken powers some of the most innovative global developments in energy.

We’re a technology company focused on creating a smart, sustainable energy system. From optimising renewable generation, creating a more intelligent grid and enabling utilities to provide excellent customer experiences, our operating system for energy is transforming the industry around the world in a way that benefits everyone.

It’s a really exciting time in energy. Help us make a real impact on shaping a better, more sustainable future.

Our Global Platform Engineering Reliability group is responsible for architecting, developing, and maintaining the resilient and scalable infrastructure that power and support our platforms.

As a Site Reliability Engineer within the newly created ‘Product Reliability’ team, you'll be responsible for ensuring the availability, performance, and scalability of the products on our platform.

Your proficiency in supporting products that serve millions of customers will ensure stability and high performance for our brands and clients.

You’ll keep up with best practices in building products for scale. Your communication skills and attention to detail will be indispensable as you pinpoint areas for enhancement, ensure optimal product performance, and continuously improve our reliability and efficiency.

**What you'll do**:

- Teach and support product teams on best practices for reliability, implementation patterns and effective usage of our existing platforms
- Support product teams in improving the performance and availability of their systems
- Be hands-on in code and infrastructure to help product teams with reliability improvements
- Provide comprehensive feedback to the wider Platform group on improvements to be made to core infrastructure based on observations and first-hand experience in the code base
- Collaborate with product teams to support the release of new features and services, ensuring adherence to reliability and performance standards
- Guide product teams in designing systems for resilience and graceful failure under heavy load
- Analyse incident metrics to identify trends and potential improvements, communicating these insights to the product teams
- Help solve interesting and difficult problems. There’s a great opportunity for disruption in the global energy market

**What you'll have**:

- Great communication skills, working effectively with developers, product managers and other business stakeholders to understand, design and deliver impactful projects and reliability improvements
- Proficient using AWS; we use a lot of different AWS services and not just the standard few
- Strong Python skills; particularly with Django, the Django ORM and Celery
- Good expertise in multiple of the following areas:

- PostgreSQL, or a similar RDBMS, particularly in Amazon RDS at scale
- Docker and Kubernetes; we use Amazon EKS in production
- Datadog, or a similar logging/monitoring tool
- Messaging queues, event-driven async processing or similar technologies - we use RabbitMQ
- Terraform, or a similar infrastructure-as-code tool
- Experience with a Linux distribution
- Previous experience working in small, highly-autonomous teams

**What will help**:

- Previous experience as a Site Reliability Engineer
- Experience working on SaaS platforms, including engaging product teams to ensure up-skilling and knowledge sharing across teams
- Experience managing and supporting a large scale internet facing service
- Experience in responding to incidents and outages, writing technical incident reports and organising incident retrospectives
- Experience working with very large relational databases
- A proactive, innovative mindset

**Kraken is a certified Great Place to Work in France, Germany, Spain, Japan and Australia. In the UK we are one of the Best Workplaces on Glassdoor with a score of 4.7. Check out our Welcome to the Jungle site (**FR**/**EN**) to learn more about our teams and culture.**