Client Training Coordinator

Clinisys is a global provider of intelligent diagnostic informatics solutions and expertise designed to redefine the modern laboratory, across healthcare, life sciences, and public health. Millions of diagnostic results and data insights are generated every day using Clinisys’ platform and cloud-based solutions in over 3,000 laboratories across 34 countries. Headquartered in Tucson, Arizona, and Woking, England, Clinisys’ mission is to enhance the effectiveness of diagnostic workflows in any laboratory or testing environment and keep citizens and communities healthier and safer.

**Role Description**:
The role of Client Training Coordinator focuses primarily on the growth and retention of Clinisys iMentor customers by providing exceptional product education and customer service. In addition to the overall administration of client training events, this role drives initiatives that support the procurement and preservation of subscription and live-training revenue. This role supports sales and Client Training growth initiatives using value-based product education and client engagement initiatives.

If you are passionate about training, specifically customer education, and you have outstanding customer service skills this is the role for you.

**Responsibilities**:

- Training Coordination: You’ll be responsible for organizing and managing training programs within the region. This includes scheduling training sessions, coordinating logistics, and ensuring smooth execution.
- Needs Assessment: You’ll work closely with various departments and stakeholders to assess training needs. Understanding the specific requirements of different teams and individuals will be crucial.
- Quality Assurance: Monitoring the effectiveness of training programs, you’ll gather feedback from participants and make necessary improvements. Ensuring high-quality training experiences is essential.
- Compliance and Reporting: You’ll track training completion, maintain records, and generate reports for management. Compliance with relevant regulations and policies will be part of your responsibilities.
- Stakeholder Communication: Regularly communicating with internal and external stakeholders, you’ll provide updates on training initiatives and address any concerns. You will be an advocate for our learning product and will be onboarding customers on our product.
- Adult Learning Theory: Willingness to learn course design and development process and skill, as a long-term growth and development opportunity.
- Strategic Training Program Scaling: you will work with various stakeholders to identify all current training solutions, diagnose gaps, and look globally to find inter-regional solutions.
- Continuous Improvement: As the training landscape evolves, you’ll stay informed about industry trends and best practices. Implementing innovative approaches to enhance training effectiveness will be encouraged.

**Knowledge, Skills & Abilities**:

- Ability to effectively communicate the value of Clinisys iMentor products
- Demonstrated effective interpersonal and professional communication skills
- Outstanding planning/organization skills
- Demonstrated problem-solving skills
- PC Skills: Windows, Word, Excel, PowerPoint
- Flexibility, ability to learn quickly, take initiative, and solve problems
- Proven ability to coach/mentor other team members
- Experience with administrative processes in the Docebo Learning Management System

LI-Remote
LI-MC