Customer Project Manager

Colt provides network, voice and data centre services to thousands of businesses around the world, allowing them to focus on delivering their business goals instead of the underlying infrastructure.

**Role Title**:
**Project Manager**

**Colt Band**

**Department**:
**Service Delivery - Project Management
- Customer Project Manager
**_Role Location_**

Malakoff - France

**_Colt Vision_**

**_Colt Mission_**

**_C_**_ustomer_

**_O_**_wnership_

**_L_**_eadership_

**_T_**_eamwork_
- _Trusted by all to be the leading information delivery platform_
- _We make a real difference to our customers’ business through:_
- _A best in class customer experience_
- _Our truly integrated computing and networking services_
- _Exceptional people who always deliver_
- _Deliver an exceptional customer experience every time_
- _Take ownership of our actions and our company’s commitments_
- _Demonstrate leadership, always striving to be the best at whatever we do_
- _Put teamwork at the heart of our business, working with others to achieve success_

**Role Purpose**:

- To manage customer facing projects, with specific emphasis on solutions, ensuring that projects are delivered on time, within a predefined revenue/cost plan and to the customer’s specification, using project management methodology and company standard processes.
- To work as part of a multi-disciplined team on bids and to assist in the sales process as required and will be required to provide project management support to European or global project managers.
- You will be required to manage multiple projects, therefore a high degree of own time management is needed
- To manage internal and external business partners
- Reports to a regional head of customer projects and program management

**Key Accountabilities**:
**Project Management**
- Leads project team to successfully implement the project deliverables.
- Acts as single point of contact for the project to customer and internally.
- Reports progress toward project goals against schedules and budgets after their launch accurately and timely.
- Earns customer trust. Represents Colt Technology Services to customer with professionalism at all times.
- Reports own time and expenses accurately and timely
- Manages expectations and provides scope-of-effort estimates.
- Supervises the work of third party service providers as necessary.
- Drives and documents timely completion and management of project deliverables.
- Escalates exceptions quickly to line Manager and stakeholders.
- Communicates and documents appropriate customer expectations. Consistently delivers to exceed those expectations.
- Averts and resolves customer issues. By these means, creates customer satisfaction.
- Provides leadership to delivery team through knowledge sharing, consulting tool and training material creation and on-site shadowing.
- Contributes to library of best practices.
- Assists sales and pre-sales to win new clients/projects.
- Assists legal to contract for projects.
- Manages the activities of the Project Management Team.
- Schedules and manages project team.
- Verifies and validates outgoing project related proposals, approach, scope and plans.
- Identifies the team training required for technical and professional training.
- Monitors, measures and reports on the performance of the Project.
- Identifies out-of-scope opportunities at clients for later sales activities.
- Ensures that correct and adequate information passes to delivery personnel.
- Management of risks and issues for assigned projects
- Manage, track and report on project finances, ensuring alignment to the project finance best practices

**Stakeholder Management**
- Establishing a single point of contact for the customer for the duration of the project and agreeing escalation paths for all stakeholders.
- Managing all customer communication during the project life cycle ensuring a high level of customer satisfaction throughout the project.
- Managing internal and external suppliers to deliver the project on time and within cost tolerances.

**Quality and Process**
- Ensuring that all project documentation is maintained to a high standard and that all project deliverables meet the customer’s expectations of performance and quality.
- Ensuring that their workflow systems, financial systems and project reporting tools are maintained to reflect the state of project progress.
- Ensuring that an appropriate test plan is incorporated for all projects ensuring the customer’s requirements are fully met.

**Customer**:
We deliver an exceptional **customer** **experience every time.
- Regularly communicates with customers regarding their needs and changes working methods/priorities to help them fulfil this need
- Proactively develops and implements methods to ensure they’re aware of customer satisfaction within their personal/team’s work
- Creates an environment where others are empowered to make timely decisions that deliver benefits for both customers and