IT Support Specialist

il y a 5 jours

MontignyleBretonneux, France Johnson Controls Temps plein

**Job Details**

**What you will do**

Are you a skilled IT Supporter? Do you see yourself as part of a global organization, where you will fix issues and support end-users? Join us as our new IT Support Specialist at our site in Montigny Le Bretonneux.

In this role, you will become part of our Europe Field IT. As a driven and proactive IT Specialist, you will be required to handle a variety of assignments whilst mainly supporting the High Production with 1500 users.

**How you will do it**
- Provide level 1.5 and level 2 end-user support, as well as manage our ticket queue in collaboration with our Virtual TechHut support group and other team members in France.
- Create and resolve incident and service requests, report errors and troubleshoot with next level IT teams or third-party partners
- Install, diagnose, repair, maintain, and upgrade all hardware and equipment (including but not limited to PC, Servers, UPS, VoIP, printers and scanners) to ensure efficient workstation performance
- Solve problem areas (in person, by telephone, or via remote access) in a timely and accurate fashion, and provide end-user assistance where required
- Perform on-site and remote analysis, diagnosis, and resolution of computer problems for end-users, and recommend and implement corrective solutions, including off-site repair for remote users as needed
- Involve in enterprise and business line project demands - planned or unplanned
- Implement IT policies, procedures, and system controls
- Handle End-of-Lease computers through their lifecycle.
- Assist vendors and be responsible for projects such as replacing computers, switches, or printers.

**What we look for**

**Required**
- Experience as IT Support Specialist or in a similar role.
- Motivated by providing excellent user support
- Structured manner enabling you to prioritize and complete your tasks.

**Preferred**
- Previous experience with ITSM (ticketing system), preferably Service Now
- Excellent technical knowledge of PCs software and hardware. Preferably Engineering\MS Windows environment.
- Working overview of current protocols, Microsoft operating systems and standards
- Basic knowledge of Active Directory, Azure, and Windows ACL’s
- Ability to conduct research into PC issues and products as required.

**Who we are?**

At Johnson Controls, we’re crafting the future to build a world that’s safe, comfortable and balanced. Our distributed team builds innovative, coordinated solutions to make cities more connected, buildings more intelligent and vehicles more efficient. We are passionate about improving the way the world lives, works and plays. The future requires bold ideas, an ambitious mind-set and teamwork across boundaries.

We believe that diversity and inclusion matter and make a difference. By embracing the true value of diversity and inclusion, getting comfortable with having crucial conversations, and valuing different perspectives, we will be one of the most desirable places to work.

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