Catalyst Operations Coordinator

**Catalysts Operations Co-Ordinator**

**Location**:London, UK/Western Europe**

**Introduction to TM Forum**

**Diversity & Inclusion at TM Forum**

TM Forum is an Equal Opportunity Employer that does not discriminate on the basis of actual or perceived race, creed, color, religion, alienage or national origin, ancestry, citizenship status, age, disability or handicap, sex, marital status, veteran status, sexual orientation, genetic information, arrest record, or any other characteristic protected by applicable federal, state, or local laws

This is a full-time, remote-working position, but some international travel may be required with work flexible hours needed to accommodate team calls in different time zones. Our people are unique and many of our staff work flexibly in many different ways. Please talk to us at interview about the flexibility you need. We can’t promise to give you exactly what you want, but we do promise not to judge you for asking.

**Catalysts Program**:
Catalyst projects are aligned with the collaboration work of TM Forum, thereby bringing best practices and standards from collaboration programs to life in real-world scenarios to prove the value of these assets. The outputs of a Catalyst project include white papers, case studies, best practices, lessons learned, API specifications, models, frameworks and reference code.

**Summary Description**:
**Skills and Responsibilities**
- Provide operational support to Catalyst project teams (70+ submissions, 50+ final projects, 200+ companies, 1000+ members annually)
- Oversee, manage, and delegate tasks from the shared team mailbox.
- Managing CRM system processes and data entry through all stages of the Catalyst cycle (Experience in JIRA and Salesforce preferred)
- Communicating and reinforcing timelines and deadlines to keep teams on schedule
- Co-ordinate with other departments to ensure alignment through clear communication.
- Execute and support catalyst activities at live events, including oversight of the stage presentations
- Oversee operational communications for the Catalyst team, including weekly check-ins, reminders, cycle deliverables, and timeline updates
- Address administrative needs across all operational functions, providing solutions and support as necessary.
- Serve as a central point of contact for internal and external inquiries, ensuring timely and professional communication.
- Identify opportunities to improve Catalyst program operational processes and suggest solutions to enhance efficiency.

**Desirable Qualifications and characteristics**
- Bachelor's degree in business, events or related discipline or equivalent relevant experience
- At least 1-year prior experience in event planning / Project management/ Operations
- Highly organized and ability to manage priorities and deadlines
- Energetic and pro-active ‘can-do’ attitude, don’t mind rolling up your sleeves
- Able to stay calm, composed and professional, even under pressure, and to maintain effective relationships with staff, attendees, and exhibitors and sponsors
- Strong communication and interpersonal skills, with the ability to work effectively with diverse stakeholders
- Passion to have a career in operations
- Demonstrated ability to work independently in a remote setting and contribute effectively within a team environment
- Must be willing to travel (international and domestic), including weekend travel, ~15%
- Proficient in Word, Excel and PowerPoint, Salesforce, Jira a plus