Installation Technician Lead

South Western Communications

South Western Communications, SWC, is one trusted source for communication, physical security and life safety solutions to meet the needs of Healthcare, Education, Detention and Commercial customers. We utilize a consultative approach to conduct an in-depth needs analysis, enabling our customers to fulfill their mission critical processes. We continuously research and select only the best-in class product collection. We utilize these products to create an integrated solution with your goals and needs in mind, ensuring satisfaction and flawless integration. At SWC, we strive to exceed your expectations and invest the time and resources into every job because we care about our customers.

Installation Technician Lead

Title: Installation Field Lead
Reports to: Installation Manager
Full-Time, Hourly, Full Benefit Package including 401k

Description of Duties: The Installation Field Lead is responsible for installing the systems in the most efficient and effective manner to ensure minimum down time and maximum performance. The Installation Field Lead assists the Installation Manager during the project and supervises Installers during the installation phase of the project. All installations must meet the highest quality standards set forth by South Western Communications (SWC) while assuring a professional and safe working environment. The Installation Field Lead is responsible for communicating system performance to the Installation Manager.

**Responsibilities**:
1. Responsible for the installation of field wiring and final hookup of electronics equipment for new and retrofit jobs.
2. Represents the Installation Manager at job site meetings.
3. Makes site visits to check on job progress and progress of other trades as it relates to SWC’s ability to meet job specifications.
4. Provides on-site supervision for subcontractors.
5. Maintains construction schedule and coordinates task scheduling with other trades.
6. Assists management in monthly forecasting.
7. In accordance with applicable Company policies/procedures and Federal/State laws.
8. May perform the following supervisory responsibilities: Interviewing, hiring, orienting and training employees; planning, assigning, and directing work; coaching and appraising performance; rewarding and disciplining employees; addressing complaints and resolving problems.
9. Supervises and mentor’s new installers with on-the-job training.
10. Schedule’s employees to jobs and ensures timesheets are complete, accurate, and timely.
11. Tests and documents readings for all installations.
12. Responsible for reading and interpreting wiring diagrams, schematics, and blueprints.
13. Responsible for operation of the following test equipment: Volt Meter, Ohm Meter, Oscilloscope, Spectrum Analyzer, Multimeter, and Impedance Meter.
14. Responsible for accurate tracking on time sheets, installation tickets and inventory items.
15. Full compliance with company's and customer's safety program.
16. Research and obtain information on position-specific training opportunities.
17. Must demonstrate understanding of all products provided by SWC.
18. Other duties as required or assigned by company management.

Accountability: The Installation Field Lead will be accountable to the Installation Manager. Secondary accountability will be to the other management team members, employees and customers of the company.

Travel: Some out of town travel may be required.

Additional Skills and Abilities:
1. Excellent written and verbal communication skills.
2. Must be responsible, self-motivated, self-starter, personable and well-organized.
3. Superior customer service skills to deal with both internal and external customers.
4. Ability to manage multiple tasks simultaneously.
5. Strong interpersonal skills; ability to work with diverse groups.
6. Proficiency in the use of personal computers including such programs as MS Word, Excel, Access, PowerPoint and Outlook.
7. Ability to demonstrate planning, organizing and implementing skills which allow the successful completion of a project by a specific due date.
8. Must be able to effectively handle stressful situations.
9. Must be able to read and effectively interpret general business documentation.
10. Valid and current driver’s license.

Education Requirements:
Minimum: High school graduate. Must be able to read and write at Basic English proficiency. Must be able to compute basic math functions without difficulty. Can read CAD generated prints and building blueprints and riser diagrams. Has solid grasp of basic electronics/electrical theory - formal instruction is preferred. Is proficient with PC and has proven aptitude in simple engineering and construction.
Experience: At least 3 Years

Physical, Mental and Environmental Requirements:
1. Employees are required to stand, walk, climb, sit and use hands and fingers.
2. Requires the ability to lift 50-60 lbs., climb, crawl, and raise things overhead.
3. Reaching, grasping and c