Transition & Release Analyst

**Publication Starting Date**:Jun 28, 2025

**Location**: Lyon, France

**Company**:Interpol

**Vacancy Notice**1061**

INTERPOL is the world’s largest international police organization, with 196 Member Countries. Created in 1923, it facilitates cross-border police co-operation, and supports and assists all organizations, authorities, and services whose mission is to prevent or combat international crime.

Job Title: Transition & Release Analyst
Reporting To: Head of Department - Application Support & Data Management (ASDM)
Location: Lyon
Type of contract: Fixed-term Contract
Duration (in months): 36.00 *
Grade: 5
Number of post: 1
Level of Security screening: Enhanced

**INTRODUCTION OF POST**

The holder of the poster under the responsibility of the Head of Department Application Support & Data Management (ASDM) is responsible of the smooth transition of new or updated IT services into operational use and the successful rollout of new releases.

**PRIMARY DUTIES**

**Duty 1: Smooth transition of new or updated IT Services**
- Ensure that new or updated IT Services are put into production within agreed expectations and outcomes, timeframe and service requirements
- Review project deliverables to ensure operational needs and internal rules and procedures have been considered and ensure that skills and knowledge are transferred to operations and support staff
- Make sure that risks of failure and disruption across transition, are identified and mitigated and that unpredicted impacts on the production environment, operations and support organization are kept to minimum
- Documenting and maintaining Service Transition Planning & Support processes, procedures, artefacts and training materials.
- Provide regular transition status updates to respective stakeholders

**Duty 2: Act as a central point of contact for any Services change**
- Provide internal consultancy to the Project Team in order to establish change and release plans/schedules
- Coordinate the effort from the different teams involved, Infrastructure, Support, Project, and Development for the implementation of releases from test to production environments.
- If requested, represents T&RM team to the Change advisory board on reviewing Change Requests
- Act as point of contact for support level 3 from third-party vendors.

**Duty 4: Perform any other duties as required by the supervisor.**

**REQUIREMENTS**

**Training/Education required**
- Three-to-Four years’ Education in computer science, Engineering or equivalent field is preferred.
- An International recognized IT Certification is highly desirable.

**Experience required**
- At least three years in the area in question
- Solid working Experience in delivering IT Releases in international environment.
- Expertise and experience in large IT software platforms integration covering all key aspects of Application layer, Data, Test, User Experience, Infrastructure, and Deployment. is highly desirable
- Experience in production support (Level 2/diagnostic) is highly desirable

**Languages**
- Working knowledge in English. Fluency in English is highly desirable.
- A second working language of the Organization (Arabic, French or Spanish) would be an additional asset.

**Specific skills**
- Customer service oriented and good team player
- Experience in developing, documenting, processes and procedures
- Knowledge and experience in quality assurance, ITIL standards, Service Transition & Support, IT operational processes/methodology
- Strong problem solving and analytical skills
- Effective communication and interpersonal skills
- Must be self-motivated
- Good supervision capabilities.

**Technical skills**
- ITIL Certification
- Hand-on Knowledge of Windows server and Linux environments
- Knowledge in both relational and non-relational database principles, and SQL knowledge
- Knowledge of project management principles a bonus
- A proven experience in an DevSecOps environment (Ansible, Git, Docker, Jenkins) is required