Operations Specialist

**English Version**

Sol-Millennium is seeking an experienced **Operations Specialist** to provide administrative and sales support to the daily business operations of the Company and the French Subsidiary. This position is also required to optimize the daily activities and performance of the business to meet our customers' requirements.

**Responsibilities**:

- Daily cooperation with the logistics operator (3PL), ordering supplies and maintaining inventory levels.
- Managing with vendors purchase orders realization dates and assigning customers sales orders realization dates and follow up to changes of the dates.
- Assisting customers in import/export clearance by providing custom declarations for shipment transactions.
- Update and transfer wind forecasts to the EMEA supply chain.
- Tracking and reporting on operational performance and specified logistics KPI.
- Monitoring and analysing key sales and business performance indicators and trends to drive strategic and tactical business decisions.
- Coordinating and ensuring accuracy of sales forecasts.
- Organizing data and generating customer insights to enhance sales force productivity and effectiveness.
- Interacting with suppliers, answering questions, and resolving issues.
- Supporting the sales team with key planning and operations tasks to support the overall objective of the business.
- Ensuring sales process adoption and compliance.
- Identifying opportunities for improvement in the sales process and systems to ensure greater sales effectiveness and efficiency.
- Commercial entry point of the Customers Orders & requests.
- Ensure the processing of customer orders (registration to invoicing) with the support of the Tenders Specialist.
- Management of the customer data base (SAP & others tools).
- Interacting with customers answering questions and resolving issues.
- Local Customer claims referent.
- Local commercial & marketing support.

**Required Qualifications**:

- Diploma/Degree in logistics, business or related field.
- Excellent command of spoken and written English.
- Solid prior experience in a business operations, or customers service or similar area.
- Knowledge of business intelligence tools such as SAP BW, QlikView and strong capabilities in Excel.

**Preferred Qualifications**:

- Very strong computer skills.
- Confidence in both analytical and social/communication skills
- Excellent interpersonal and communication skills.
- Ability to learn quickly and work under pressure in a fast-paced environment.

**What we offer**:

- Opportunity for career development in an international environment.
- Attractive salary and annual bonus.
- Active participation in creating a very dynamic organization.
- A very good Health Care Insurance
- Full package : car + mobile phone + laptop

About Sol-Millennium:
We are a global healthcare company dedicated to building a healthier tomorrow through the development, manufacture, and distribution of high-quality medical devices.

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- This job description is not intended to encompass all duties that may be required. Additional responsibilities in line with the original scope of work may arise as the business evolves._
- Sol-Millennium is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. All employment is decided on the basis of qualifications, merit, and business need._

**Version Française**

Le spécialiste des opérations fournit un soutien administratif et commercial avant-vente et après ventes qui facilitent les opérations commerciales quotidiennes du Groupe et de a Filiale France. Le but de ce poste est d’optimiser les activités quotidiennes et la performance de l’entreprise à tous les niveaux tout en répondant aux exigences de nos clients.

**Responsabilités**:

- Coopération quotidienne avec l'opérateur logistique (3PL), commande de fournitures et maintien des niveaux de stocks.
- Gérer avec les fournisseurs les dates de réalisation des bons de commande et attribuer aux clients les dates de réalisation des bons de commande et suivre les changements de dates.
- Aider les clients à dédouaner les importations/exportations en fournissant des déclarations douanières pour les transactions d'expédition.
- Mettre à jour et transférer les prévisions de vent à la chaîne d'approvisionnement EMEA.
- Suivi et reporting des performances opérationnelles et des KPI logistiques spécifiés.
- Surveiller et analyser les principaux indicateurs et tendances des ventes et de la performance commerciale pour prendre des décisions commerciales stratégiques et tactiques.
- Coordonner et assurer l'exactitude des prévisions de ventes.
- Organiser les données et générer des informations sur les clients pour améliorer la productivité et l'efficacité de la force de vente.
- Interagir avec les fournisseurs, répondre aux questions et résoudre les problèmes.
- Soutenir l'équipe de vente avec des tâches clés de plan