Fixed Income Client Service

**JOB DESCRIPTION**
You will integrate the EMEA Fixed Income Client service team operating globally and servicing EMEA based clients (banks, asset managers, Corporates etc). Operating in a fast-paced environment with large stakes you will support daily Sales to service clients and ensure they are satisfied with the franchise. You will allocate transactions, complete reconciliation checks and ensure controls are performed.

**Job summary**

As a Fixed Income Client Service Analyst/Associate in the Corporate & Investment Bank -Operations you will be responsible to cover daily transactions ensuring that all accounts setup is in place to ensure full automation of the transactions and manage any client questions/requests.

**Responsibilities**:

- Timely and accurate capture of all transactions in the Risk Management Systems
- Complete intraday / end of day controls including completeness and reconciliation checks to ensure capture of new trading activity and general book management has been processed accurately
- Understand Client setup for account maintenance
- Allocate all Fixed Income transactions on trade date
- Answer client and Sales queries accurately in a timely manner
- Look to improve processes by automation client allocation and client settlement strategy
- Represent the team in feedback calls or service calls with clients
- Work closely with Operations functions and infrastructure groups to support a ‘one team approach’
- Ensure all controls are diligently performed, completed, and signed off on a timely basis
- Participate and contribute to the various strategic initiatives; keep improving and evolving processes and business architecture
- Build an in-depth understanding of all trading structures from both a financial and operational perspective

**Required qualifications, capabilities, and skills**
- Understand all relevant fixed income products
- Knowledge of the front to back Operations process (including the key elements such as confirmations, allocations, settlements, and regulatory reporting) and facilitate issue resolution across teams
- Understand the key elements of other infrastructure groups (i.e. Finance, Market risk, Credit risk, Operational risk, Legal, Collateral, etc.) and recognize the impact of the actions of the Trade support team on these areas
- Must have clear communication skills and an ability to use these to work collaboratively, explain, and challenge, as appropriate
- Must have operated in a client facing role previously
- Ability to handle pressure and variable workload
- Excellent client communication skills with ability to pro-actively manage client's need
- Attention to details and sense of ownership
- Possess strong analytical and numerical skills
- Strong problem solving, control, and project management skills
- Strong technical skills, especially in Excel (VBA is a plus)

**ABOUT US**

J.P. Morgan is a global leader in financial services, providing strategic advice and products to the world’s most prominent corporations, governments, wealthy individuals and institutional investors. Our first-class business in a first-class way approach to serving clients drives everything we do. We strive to build trusted, long-term partnerships to help our clients achieve their business objectives.

We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants’ and employees’ religious practices and beliefs, as well as mental health or physical disability needs. Visit our FAQs for more information about requesting an accommodation.

**ABOUT THE TEAM**

The Corporate & Investment Bank is a global leader across investment banking, wholesale payments, markets and securities services. The world’s most important corporations, governments and institutions entrust us with their business in more than 100 countries. We provide strategic advice, raise capital, manage risk and extend liquidity in markets around the world.

Operations teams develop and manage innovative, secure service solutions to meet clients’ needs globally. Developing and using the latest technology, teams work to deliver industry-leading capabilities to our clients and customers, making it easy and convenient to do business with the firm. Teams also drive growth by refining technology-driven customer and client experiences that put users first, providing an unparalleled experience.