Lab Technician

il y a 4 jours

Paris, France Ateme Temps plein

If you have ever watched a television show or live event or enjoyed a movie in VOD on your phone or tablet, this experience was likely brought to you through an Ateme solution.

**We are Ateme (PARIS: ATEME). We are the video delivery leader **helping leading content providers, service providers and pure streaming players boost their engagement, acquire new viewers, and create new sources of revenues. Leveraging our continuous investment in R&D and innovation, we empower our customers to deliver a high quality of experience on any screen.

Delivering video experiences also has an impact on our world. That’s why our multiple award-winning engineering teams design efficient and flexible solutions that cut waste, with no compromise on quality. So that viewers can enjoy their unique experiences - and the world we live in - well into the future.

Thanks to a **strong CSR policy** that reinforces our mission to “Make the entertainment and video experience captivating, greener, and accessible to everyone,” we strive every day to build **a better and more sustainable future for our planet, our people, and our ecosystem**.

**At Ateme,** **we value innovation, collaboration, empowerment, agility, **and** everyone’s contributions**. We offer cross-culture enrichment thanks to employees of 30 different nationalities. We consider the globe as our playground and we facilitate mobility internationally, especially in our offices in France, Sao Paulo, Denver, New York and Singapore.

**Be part of our team and join our fantastic journey**

To support its business development, **ATEME** is recruiting a** LAB Engineer**.

**_ Position overview_**

The Lab Engineer reports to the EMEA Support Director. You will focus on supporting the CE and SE with their tests/PoCs/deployments in lab, license generation and other Post-Sales activities such as ticket handling and support stock management assisting EMEA region.

**Main activities**:
**_LAB/Support Activities_**
- Support CE and SE engineer with their test/PoCs
- Reproduce issues in HQ or assist in remotely troubleshooting support cases for EMEA
- Contribute to LAB management and KPI improvement initiatives
- Take the ownership of some administration of stock, equipment in HQ

**_ Administration and documentation_**
- Update the JIRA ticketing system: incident and RMA tracking, management, and reporting.
- Create and maintain Confluence pages for knowledge base of our products
- Contribute to the overall LAB improvements

**Required Skills**:

- Polytechnic Degree in computer Sciences or related technical fields
- Knowledge of IP Networking, and video streaming technologies
- French is mandatory and you must be fluent English.
- Communication skills should be efficient, as projects will be spread in Europe
- Excellent problem-solving skills, please come with examples why you have these
- Able to travel in EMEA for short periods
- Able to work within a multi-cultural team, come with some examples how you worked with other cultures

**Location**:

- HQ (Velizy-Villacoublay)

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