Product Management Intern, Care Team Operations

**Product Management Intern, Care Team**:
**Contribute to scaling and improving Back Market's new Customer Support platform**:
Location: Paris

Job Tags: Operations

**About The Role**:
**Product Management Intern, Care Team**:
Hi, we're Back Market.

We're here to help make tech reliable, affordable, and better than new. We're a global marketplace for refurbished devices, helping lower our collective environmental impact by providing trustworthy, affordable tech with 92% less carbon emissions than new.

Yep, you read that right. Turns out refurbished tech is way better for the planet than new. In fact, With every device purchased on Back Market, our positive impact on the planet grows. From our Customer Care representatives to our software engineer, every individual at Back Market cuts the planet - and consumers - a break. Our mission is simple: to do more with what we already have.

Are you ready to join us?

We are looking for a passionate and motivated Product Manager Intern to join our Care Team. This internship offers a unique opportunity to contribute to scaling and improving our new Customer Support platform, empowering our support agents to resolve customer issues efficiently and with empathy. You will work closely with cross-functional teams, including other Product Managers from Care, Operations, IT Engineering, Content and Design, to drive impactful product initiatives.

**YOUR MISSION (IF YOU ACCEPT IT)**:

- Support Product Development: Participate across the product lifecycle: solution ideation, prioritization, development, and launch.
- Delivery Management: Write detailed specifications and user stories, oversee the implementation of features with IT engineers and perform quality assurance (QA).
- Collaborate with Teams: Work closely with PMs from Care and other verticals (Delivery Experience, B2C Services, Trade-in) and Operations to challenge and prioritize feature requests, ensuring that our features integrate seamlessly into our Care platform and add value to users (customers, agents, sellers).
- Monitor performance: Ensure each feature's performance can be measured, help estimate the impact and follow up the results post-launch.
- TOOLS YOU'LL USE: Intercom & Zendesk: The main tools we use for Customer support; Sprinklr: For social media management; Jira & Confluence: For Delivery management and Documentation; Slack, Zoom & Google: For internal communications and meetings

**YOU ARE IN THE RIGHT PLACE IF**:

- You have an interest in product management and always put the user at the center of your thoughts. We are open to different topics of educational studies, priority for end of studies master's students
- You possess effective and precise communication skills.
- You are curious, proactive, resourceful, and rigorous
- You have basic analytical skills.
- Team spirit is essential for you.
- You are fluent in spoken and written English, as we are an international team (MANDATORY).
- Big plus if you are already familiar with working with software developers, working across multiple teams or Agile concepts
- Big plus if you already have any experience in customer service
- You are looking for a 5-6 month full-time (35H/week) internship starting July 2025 based in Paris, France
- You are enrolled in a French school that will provide an internship agreement.

**RECRUITMENT PROCESS**:

- HR Interview with Campus Recruiter
- Product Sense Interview with Hiring Manager
- Team/Cultural fit interview with an Ops Manager and Engineering Manager

**WHY SHOULD YOU JOIN US ?**

At Back Market, we're committed to hiring and supporting diverse teams of people from all backgrounds, experiences, and perspectives - it's one of the reasons we're such a high-scoring certified B Corp company (93.2).

No matter your role and seniority level, you'll enjoy impact-driven work with hands-on career development in an innovative, driven, and fast-paced environment - with benefits to match, like:

- A mission driven work environment where your day to day makes an impact on the planet. Seriously.
- Hybrid work environment, with 2 remote days a week and 1 remote work week per quarter, plus 3 flex days.
- Employee Resource Groups, including mentorship programs, comprehensive accessibility policies, and cultural competency training.

At Back Market, we strive to create a workplace that embodies the world we're trying to change. We've embedded our diversity, equity, and inclusion principles into our DNA - from dedicated staff to employee resource groups to our company values.

If reasonable accommodations are needed for the interview process, please do not hesitate to discuss this with the Talent Acquisition Team.

J-18808-Ljbffr