Sr. Customer Solutions Manager, Isv

il y a 4 jours

Courbevoie, France Amazon Temps plein

DESCRIPTION

As an Amazon Web Services (AWS) Customer Solutions Manager (CSM), you will be responsible for helping guide the largest and most complex AWS customers along their multi-year journey to the cloud. In this highly visible position, you will ensure that all AWS teams are working together effectively and efficiently to deliver outcomes for the customer.

In this role, you will be a critical partner to our AWS customers, leveraging your delivery experience with large-scale transformations to help guide them through their stages of AWS adoption. You will assist customers in navigating the operational, educational, and governance aspects of a successful AWS cloud journey.

You will interface with AWS customers and AWS leadership, driving collaboration among the core account groups (Sales, Support, Solutions Architecture, and Professional Services), product and engineering teams, and customer teams, while planning and supporting major workload migrations. You will translate strategic initiatives in the account plan into executable actions, working backwards from our customers’ key milestones. The execution of education plans, roadmap to business outcome alignments, Executive Briefing Sessions, and go-live events are a few items owned by the CSM that are critical to the success of our customers’ cloud journey.

At AWS, you are encouraged to think big, invent, and take ownership of customer challenges. You will not only bring the best of Amazon to our customers, you will proactively help solve the customers’ challenges through new ideas, tools, and mechanisms.

You will evangelize AWS services and influence customers to adopt them. You should be passionate about delivering a great customer experience by deploying AWS solutions and inspiring innovation. You will be obsessed with contributing to the day-to-day management of your customers’ successful adoption of AWS.

Do you look around corners for ways to engage and service customers? Are you passionate about using technology to solve business problems that have a big customer impact?

Come and build the future with us.

Why AWS
Amazon Web Services (AWS) is the world’s most comprehensive and broadly adopted cloud platform. We pioneered cloud computing and never stopped innovating — that’s why customers from the most successful startups to Global 500 companies trust our robust suite of products and services to power their businesses.

About the team

Work/Life Balance
We value work-life harmony. Achieving success at work should never come at the expense of sacrifices at home, which is why we strive for flexibility as part of our working culture. When we feel supported in the workplace and at home, there’s nothing we can’t achieve.

BASIC QUALIFICATIONS
- Experience leading complex, large-scale IT/digital/business transformation or migration programs
- Experience in a senior customer-facing role
- Excellent written and verbal communication skills, including a demonstrated ability to effectively deliver information to the C-suite/VP level
- Bachelor's degree in science, technology, engineering, math, or equivalent experience
- Strong organizational and troubleshooting skills with attention to detail
- Local language (French) and English fluency required

PREFERRED QUALIFICATIONS
- Direct experience implementing AWS/cloud services
- Robust understanding of key technology and market trends
- Deep knowledge of software development/engineering life-cycle from conception to delivery
- PMP and/or SCRUM/Agile, SAFe certified

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