R&d Product Specialist

Saint Herblain, France
R&D
1365
**Job Description**:
About Graitec Group

Graitec is a leading global Building Information Modeling (BIM) provider founded in 1986. Our mission is to help architects, engineers, construction, and manufacturing customers to CREATE, SIMULATE, FABRICATE and MANAGE all the data of their projects through the use of BIM technology. We are one of the largest Autodesk partners in the world and drive growth through our three complementary activities:
Value Added Reseller of Autodesk solutions
Providing customer success services through training, consulting, and support.

Our team of more than 700 experts and talents is distributed across 50 offices in 14 countries, known for their accountability, agility, customer-centricity and innovative spirit, with over 25% in R&D.

We serve over 270,000 customers worldwide. Our ambition is to double our business in the coming years through both organic growth and acquisition.

About the Team Hiring

The R&D division of GRAITEC is a diverse, multicultural environment, with a wide range of experienced professionals, with strong technical / interpersonal skills and a dedication to excellence. Centered in Romania, the R&D team also operates locally, in France, UK, Canada, Czech Republic, Germany, Poland and Russia, working alongside the Product Management Team in offering top-notch solutions to the AEC sector.

We offer a rewarding working environment, together with comprehensive and ongoing learning, where personal initiative and development are encouraged and the freedom in implementing ideas that people consider beneficial for the company’s activity.

Overview

Role purpose/Objective

The R&D Product Specialist ensures that the final product observes the company's quality standards. The Product Specialist is responsible for the overall quality of the product (testing, specs writing, UI), the detection and resolution of problems, and the delivery of satisfactory outcomes.

Key Responsibilities

Tests the capabilities of various software, detecting possible issues and reporting them to the development team, in order for these to be fixed
Provides national and international technical support for customers or resellers
Coordinates with other employees to obtain technical details, optimize designs, and resolve issues;
Solve crisis situations that affect the project or projects in which he / she is involved
Trains users of software packages in his / her area of competence and expertise
Writes Software Requirements Specification documents for the development team
Makes proposals for software research and development topics;
Is in charge of testing new implementations and is responsible for:
Analyzing and reviewing required tests for each implementation;
Defining test cases and performing manual and automatic testing;
Development of the testing environment for each implementation;
Carrying out tests according to test scenarios;
Carrying out additional sets of tests, if deemed necessary, and drafting the documentation related to them;
Evaluation of test results and proposing solutions accordingly;
Reporting the problems encountered in the testing process and following up on their solution;
Checking the correct solution of the reported problems, in all situations that may occur in practice.
Documents the implementations behavior and results
Providing documentation for allocated software and writes technical articles / technical notes / user manuals / technical specifications
Designing user interfaces

**Key Metrics**:
External and Internal support delivered in a timely manner - first answer between 24 to 72 hours
Development roadmap validation, requirements covered by at least one test
Automatic tests added in accordance with the implemented development roadmap

**Stakeholder satisfaction**: good level of feedback from stakeholders regarding communication and transparency for support and solutions (number of good/bad comments; perception of quality documents)
High-quality specifications and analysis documents (rework - how clear the document was to development and test team and meeting end-user requirements)

**Responsibilities**:
**What you must have done already**:
Technical skills in structural analysis of industrial or civil structures (concrete or steel)
Knowledge or experience in using a software package for building design
Rebar knowledge / experience

**What is nice to have**:
Knowledge / Experience of Advance Design / Advance Steel / Revit or other similar design software
Knowledge about the Finite Element Method
Experience in real projects

**Qualifications**:
Bachelor’s degree in Civil / Construction Engineering
Fluency in English (spoken/written);
Creativity & spatial ability, combined with traits such as mathematical & analytical thinking, to produce captivating and innovative designs;
Results driven, focused on delivering quality work;
Strong communication skills, for dealing with both technical & non-technical employees/clients;
Very good