E-mobility 1st Line Customer Support Specialist

il y a 1 jour

CergyPontoise, France ABB Temps plein

**E-mobility 1st line Customer Support Specialist - German M/F/d**:
**Take your next career step at ABB with a global team that is energizing the transformation of society and industry to achieve a more productive, sustainable future. At ABB, we have the clear goal of driving diversity and inclusion across all dimensions: gender, LGBTQ+, abilities, ethnicity and generations. Together, we are embarking on a journey where each and every one of us, individually and collectively, welcomes and celebrates individual differences.**:
**This position reports to**:
Service Sales Support Manager

**Your responsibilities**:

- Ensuring a positive customer experience throughout the entire process by giving customers regular updates and clarification.
- Ensuring the resolution of customer issues (e.g. product, technical, order, payment related) by providing resolution immediately or coordinating with other internal and/or external teams by following specified processes and using agreed tools and systems.
- Recommending appropriate solution for customer requests, and coordinates with related teams to ensure the complete handling of the request (e.g. production capability and scheduling, resourcing, quotes, price lists, invoice) is in place.
- Proactively informing customers about issue status based on inputs, and clarifying any questions to improve service quality
- Regularly initiating customer feedback loops (surveys) by following commonly agreed processes, understanding satisfaction levels and identifying areas for continuous improvement needs.
- Supporting regular maintenance of the contact list, routing tables and information on internal/external pages.
- Proactively identify potential improvement areas in process, practices, and tools together with the Team.

**Your background**:

- Extensive experience with customer support, knowledge of principles and practices in customer service.
- Proficiency in English and German (native is a plus) language. Knowledge of French would be a plus.
- Ability to work on shifts (from 7 AM or from 11 AM).
- Demonstrated ability to take ownership of customer issues.
- Excellent people skills, good networking and communication skills.
- Ability to adopt with change.
- A collaborative, solution-focused approach.
- Strong awareness of Health, Safety and Security rules: HSE is everyone's business.

**Benefits**:

- Flexible work practices
- Accident insurance
- Healthcare plan

**More about us**:

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