Technical Support Engineer

il y a 4 jours

Sophia Antipolis, France Fortinet Temps plein

**Job Description Summary**:
**Please note that this is not an IT/system administration position.

**Key Responsibilities**:

- Investigate customer issues, including replication of problems in-house, and working with engineering teams to provide solutions.
- Providing direct technical support via the phone, web based systems to our customers and partners though-out the EMEA Region.
- Analysis and technical investigation of reported problems
- Provide technical solutions to address customer issues
- Problem investigation through and debug traces, logs and analysis of packet captures
- Reproduction of complex customer environments on lab equipment
- Follow-up with R&D departments to resolve product issues
- Creation of technical documentation and bulletins to improve internal and external technical articles and whitepapers.
- Develop core competency on Fortinet’s product line and technologies

**Skills and Attributes Requirements**:

- Strong understanding of data networking protocols, TCP/IP, routing and switching
- Previous experience with network management and analysis tools is required
- A good working knowledge of Linux operating systems
- Experience with VMware and/or other virtualization technologies
- Database knowledge is an advantage, Postgres
- Security and vulnerabilities knowledge, PSIRT
- Familiarity with API development tools and XML data structure knowledge
- Fortinet NSE5 certification is an advantage
- Strong troubleshooting and problem solving skills
- Effective communication skills
- Previous experience on Fortinet products is an advantage

**Educational and Experience Requirements**:
Five years or more of previous experience.

Bachelor’s degree in Computer Science, Software Engineering or related field, or an equivalent combination of training and experience.

Advanced knowledge of English (written and spoken) other languages are an advantage.

**About Fortinet**:
Fortinet (NASDAQ: FTNT) protects the most valuable assets of some of the largest enterprise, service provider and government organizations across the globe. The company's fast, secure and global cyber security solutions provide broad, high-performance protection against dynamic security threats while simplifying the IT infrastructure. If you're looking for a fast-paced, challenging and rewarding environment, then Fortinet is the place for you. With offices in EMEA, we are an equal opportunity employer offering exciting work, competitive compensation and benefits. Fortinet is looking for the best and the brightest to join our highly motivated team.

  • Technical Support Engineer

    il y a 2 semaines

    Sophia Antipolis, France Fortinet Temps plein

    Advanced Services Engineer Fortinet is growing and we are expanding our EMEA technical support teams, we are looking for a passionate Advanced Services Engineer to deliver technical support excellence to high profile customers within the EMEA region. gather and analyze information and to skillfully develop alternative solutions for customers. As a...

  • Advanced Support Engineer

    il y a 4 jours

    Sophia Antipolis, France Fortinet Temps plein

    French/English speaker required **Advanced Services Engineer** Fortinet is growing and we are expanding our EMEA technical support teams, we are looking for a passionate Advanced Services Engineer to deliver technical support excellence to high profile customers within the EMEA region. As a member of the Advanced Services Team, you will build and maintain...

  • Advanced Support Engineer

    il y a 1 semaine

    Sophia Antipolis, Provence-Alpes-Côte d'Azur, France Fortinet Temps plein

    DescriptionOffice based 4 days a weekFor this position, you have to demonstrate experience in participating in the post sales support escalation processes, which includes pre-sales experience, as well as strong customer facing skills particular in the telco and large enterprise space. All positions require strong oral and written communication skills. Oral...

  • Technical Leader

    il y a 2 semaines

    Sophia Antipolis, Provence-Alpes-Côte d'Azur, France Trustonic Temps plein

    Company Description Location: France - commutable distance to Sophia-Antipolis. Hybrid.Who we are...At Trustonic our products are making a difference across the world. One moment we're ensuring low-income families worldwide can access the life-changing benefits of an internet-enabled smartphone. The next we're protecting the safety and integrity of the...

  • Customer Readiness Testing Engineers

    il y a 5 jours

    Sophia Antipolis, France Fortinet Temps plein

    **About Fortinet**: **Job Title**: Principal Customer Readiness Testing Engineer / QA **Job Description Summary: Fortinet is growing and we are expanding our EMEA Customer Readiness Testing team in Sophia Antipolis Technical Assistance Centre, we are looking for senior test engineers with a strong experience and high expertize in network and security (...

  • Technical Account Manager

    il y a 1 semaine

    Sophia Antipolis, France Fortinet Temps plein

    Would you like to join the leading global provider of network security solutions to help strategic accounts optimizing their customer experience? At Fortinet we are looking for a Technical Account Manager to build a long term trusted relationship by operating as primary technical advisor for key enterprise customers. As Technical Account Manager you will...

  • Technical Account Manager

    il y a 2 jours

    Sophia Antipolis, France Fortinet Temps plein

    As Technical Account Manager you will develop a deep understanding about the customer business/technical needs that will be used to provide technical support solutions tailored to their needs and challenges. Your proactive guidance will help keeping the customers mission critical environments healthy by identifying potential issues before they become...

  • Customer Readiness Testing Engineer

    il y a 2 semaines

    Sophia Antipolis, France Fortinet Temps plein

    **Job Title**: Customer Readiness Testing Engineer **Reports to**: Customer Readiness Testing Manager **Location**: EMEA Support Center, Sophia Antipolis - France Hybrid **Job Description Summary**: Fortinet is growing and we are expanding our EMEA Customer Readiness Testing team in Sophia Antipolis Technical Assistance Centre, we are looking for...

  • Technical Account Manager

    il y a 2 jours

    Sophia Antipolis, Provence-Alpes-Côte d'Azur, France Fortinet Temps plein

    Office based 4 days per week in Sophia Antipolis (Valbonne) OR Paris (la Defense area)  FranceFluency in French and English essentialSecurity Clearance is highly desirable.As Technical Account Manager you will develop a deep understanding about the customerbusiness/technical needs that will be used to provide technical support solutions tailored to...

  • Technical Account Manager

    il y a 2 jours

    Sophia Antipolis, Provence-Alpes-Côte d'Azur, France Fortinet Temps plein

    DescriptionOffice based 4 days per week in Sophia Antipolis (Valbonne) OR Paris (la Defense area)  FranceFluency in French and English essentialSecurity Clearance is highly desirable.As Technical Account Manager you will develop a deep understanding about the customerbusiness/technical needs that will be used to provide technical support solutions tailored...