Facilitator, Product Innovation Management

Our Purpose

We work to connect and power an inclusive, digital economy that benefits everyone, everywhere by making transactions safe, simple, smart and accessible. Using secure data and networks, partnerships and passion, our innovations and solutions help individuals, financial institutions, governments and businesses realize their greatest potential. Our decency quotient, or DQ, drives our culture and everything we do inside and outside of our company. We cultivate a

culture of inclusion

for all employees that respects their individual strengths, views, and experiences. We believe that our differences enable us to be a better team - one that makes better decisions, drives innovation and delivers better business results.

Job Title

Facilitator, Product Innovation Management

Facilitator, Product Innovation (Open)- Job Posting Title

Facilitator, Product Innovation

Job Description Summary
- Mastercard Labs as a Service is a leading edge global innovation practice, delivering a range of innovation programs which incorporate the best in design thinking and agile development processes
- Labs as a Service supports our customers and partners with Innovation and R&D consultation - delivering customized innovation programs, products and support - tailored to meet client-specific business challenges.
- Labs as a Service supports Mastercard by creating products and solutions for our customers that activate Mastercard’s assets and drive the company’s core business.

Facilitator / Product Innovation Manager
- This role within Labs as A Service act as a lead sprint master for facilitating all product / process engagements on behalf of customers and internal stakeholders alike.
- This role is a key customer focused role for Labs as a Service which requires a confident, experienced facilitator with a deep understanding and experience in three core disciplines - ideation methodologies, rapid prototyping and design sprints and agile product management.
- This person will be a lead advocate for innovation within the Mastercard customer base, serving as one of the faces of Mastercard Labs externally in Europe & globally.

Questions to consider:

- Are you passionate about product innovation and want to work with some of the world’s biggest brands to create innovative product prototypes & run programs to improve their innovation culture and methodologies?
- Are you a world class facilitator with a passion for people, technology innovation, agile prototype development and new product design?
- Does playing a key playmaker role in supporting teams who are innovating and developing leading edge technology solutions excite you?
- Have you the capability to think on your feet, analyse, structure and summarise lots of information to drive decisions, be hugely creative, cajole, encourage and negotiate all at the same time?

Role
- Own the execution and successful delivery of multiple customer engagements for the LaaS team which will include innovation consulting, execution of innovation culture programs and delivery of Mastercard innovation products.

Drive internal advocacy and business development for Labs as a Service by staying in close contact with the local Mastercard teams across Europe to identify new opportunities and support the sales process.
- Lead groups through activities such as envisioning / ideation, product planning, issue resolution, action planning, assumptions testing & product prototyping as well as requirements gathering.
- Create new innovation tools and templates & collation of existing best in class methods to create standardized methodologies & practices for rapid innovation.
- Facilitate client events, using best practice processes and techniques in the area of design thinking, ideation methodologies, agile development (design sprints and rapid prototyping) and in agile product management.
- Lead small teams and large groups of professionals with multi-faceted skills sets and different motivations/ agendas to create new product innovations.
- Contribute to the development of new LaaS innovation programs and products and the enhancement of existing LaaS innovation methodologies that can be delivered to customers.
- Keep informed on emerging technologies and innovations in the payments and commerce space and identify potential opportunities for the LaaS team to develop product prototypes that would be relevant to the customer base.
- Explore and support development of Mastercard Labs’ relationships with external parties such as other innovation entities, Labs organizations, and colleges/universities.

Knowledge / Experience Preferred
- Demonstrated experience in product innovation and consulting.
- Be experienced in the product development process especially agile & design thinking methodologies.
- Be a highly skilled group facilitator—with a wealth of experience leading multi-disciplinary groups through such activities as strategic planning, journey mapping, issue resolution, brainstorming