Cloud Solution Architecture Data

With over 18,000 employees worldwide, the Microsoft Customer Experience & Success (CE&S) organization is responsible for the strategy, design, and implementation of Microsoft’s end-to-end customer experience. Come join CE&S and help us build a future where customers come to us not only because we provide industry-leading products and services, but also because we provide a differentiated and connected customer experience.

We are looking to hire hands-on Cloud Solution Architect (CSA) to join our diverse, talented, high performance, and innovative Technical Success team within the Analytics & AI focus area.

Microsoft’s mission is to empower every person and every organization on the planet to achieve more. As employees we come together with a growth mindset, innovate to empower others and collaborate to realize our shared goals. Each day we build on our values of respect, integrity, and accountability to create a culture of inclusion where everyone can thrive at work and beyond.

**Responsibilities**:

- ** Customer Centricity**- Play a pivotal role in the Analytics & AI Factory, providing technical enablement, operational support, and strategic engagement across customer projects. This role is designed to ensure successful delivery of Data and Analytics solutions, troubleshoot complex issues, and support innovation through pilot evaluations and advanced use case development. Understand customers' overall data estate, business priorities, and IT success measures.
- Understand customers’ overall Data estate Business and IT priorities and success measures to design Data platforms that drive business value.
- Facilitate scalable delivery through strong technical program management utilizing a factory model/approach, driving program awareness and demand across the regional operating units. Attend in-flight project status meetings to monitor progress and identify support needs. Engage directly with complex or non-standard customer use cases beyond existing accelerators. Participate in intake reviews for milestone sizing, objection handling, and technical scoping.
- Customer Satisfaction - Drive positive Customer Satisfaction & become a trusted advisor.
- Ensure that solution exhibits high levels of performance, security, scalability, maintainability, repeatability, appropriate reusability, and reliability upon deployment.
- Customer/Partner Insights - Provide feedback & insights from customers/partners.
- **
Business Impact**- Ability to convey the business need and value of proposed solutions, plans, and risks to stakeholders and decision makers. This includes the ability to persuade and inform based on facts and alignment with goals and strategy
- Consumption (Cloud & Support) growth - Develop opportunities to drive Customer Success business results & help Customers get value from their Microsoft investments.
- Identify and contribute repeatable IP and assets that create velocity in deployment and drives customer value. Continuously look to improve upon these assets utilizing the best of field inputs. Evaluate pilot opportunities for potential integration into existing offerings.
- **
Technical Leadership**- Ability to build trusted advisor status and deep relationships across stakeholders (e.g., technical decision makers, business decision makers) through an understanding of customer needs and technologies
- Be the Voice of Customer to share insights and best practices, connect with Engineering team to remove key blockers and drive product improvements.
- Learn It All - Maintain technical skills and knowledge, keeping up to date with market trends and competitive insights; collaborate and share with the AI technical community while educating customers on Azure platform.
- Accelerate customer outcomes - Share expertise, contribute to IP creation & re-use to accelerate customer outcomes.
- Embody our culture and values.

**Qualifications**:
- 3 years technical pre-sales or technical consulting experience
- OR Bachelor's Degree in Computer Science, Information Technology, or related field AND 1-3 years technical pre-sales or technical consulting experience
- OR Master's Degree in Computer Science, Information Technology, or related field AND 1-3 year(s) technical pre-sales or technical consulting experience
- OR equivalent experience
- Experience in cloud/infrastructure technologies, with a specific focus on Data and Analytics technologies and good knowledge AI.
- Experience acquired from Partner, End customer.

**Required Technical Skills**
- Deep Domain Expertise in Azure Analytics & Database Areas: Domain expertise in one of the Azure Analytics & Database specific areas OR hands-on experience working with the respective products at the expert level.- Microsoft Fabric, Power BI, Power BI embedded, Azure Analysis Services, Azure Databricks, Azure Data Lake, Azure Synapse
- Cosmos DB, Mongo DB, PostgreSQL
- Architecting Enterprise-Grade Solutions: The ability to create and explain 3-tier architecture diagrams,