Director of Operations

il y a 3 jours

Nice, France Sheraton Nice Airport Temps plein

**L'entreprise**
Situé au cœur de la Côte d'Azur, le Sheraton Nice Airport bénéficie d'une position privilégiée à proximité de l'aéroport international de Nice-Côte d'Azur & des magnifiques plages de la promenade des anglais.
Ouvert en mai 2022, l'hôtel propose 234 chambres, des espaces de réunion modulables pour les événements, 2 restaurants offrant une cuisine locale et internationale, ainsi qu'une une salle de fitness et une piscine. Travailler au Sheraton c'est faire parti d'une équipe de passionnés & engagés
**Description du poste**
As the Director of Operations, you will be responsible for performing the following tasks to the highest standards:

- Work in conjunction with the General Manager to actively manage key property issues (including capital projects; customer service; refurbishment).
- Assist the development of meaningful, achievable hotel budgets and other short-term and long-term hotel strategic goals.
- Provide effective leadership to the hotel management team and team members to ensure targets are met and exceeded.
- Respond to audits that are completed by the company to ensure continual improvement is achieved.
- Plan, direct and coordinate the service delivery of all operational departments to meet and exceed guest expectations.
- Comply and exceed hotel and company service standards.
- Ensure that costs are controlled throughout the operational departments and the results are analyzed regularly to highlight problem areas and take appropriate action.
- Manage and develop the Head of Departments (HODs) to ensure career progression and effective succession planning within the hotel and company.
- Seek and respond to guest feedback to achieve positive outcomes and high levels of customer satisfaction.
- Hold regular briefings and communication meetings with the HOD team.

**Profil recherché**
A Director of Operations serving Marriott brands is always working on behalf of our Guests and working with other Team Members. To successfully fill this role, you must possess the following qualifications, attitude, behaviors, skills, and values that follow:

- A degree or diploma in Hotel Management or equivalent
- Strong commercial acumen, preferably with experience in Food & Beverage or Rooms Management
- Experience in managing budgets, revenue proposals and forecasting results
- In-depth knowledge of the hotel / leisure / service sector
- Strong leadership skills to effectively manage and motivate the team to achieve high level performance and exceed targets
- Accountable and resilient
- Able to work under pressure

It would be advantageous in this position for you to demonstrate the following capabilities and distinctions:

- Knowledgeable of hotel property management systems (Opera / Simphony)
- Previous experience in the same or similar role
- Fluent in english et french (written, spoken)

What we offer:

- A challenging and caring environment
- Access to the fitness room
- A parking space
- Meal allowance
- Marriott Group benefits
- 100% company health insurance

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