Project Manager

Clinisys is a global provider of intelligent diagnostic informatics solutions and expertise designed to redefine the modern laboratory, across healthcare, life sciences, and public health. Millions of diagnostic results and data insights are generated every day using Clinisys’ platform and cloud-based solutions in over 3,000 laboratories across 34 countries. Headquartered in Tucson, Arizona, and Woking, England, Clinisys’ mission is to enhance the effectiveness of diagnostic workflows in any laboratory or testing environment and keep citizens and communities healthier and safer.

Clinisys has built an unrivalled reputation for deploying complex diagnostic networks and academic centres - and is the only provider to repetitively deliver to all disciplines end-to-end - at scale. Fostering healthier communities.

**Role Description**:
**Responsibilities**:

- Deliver projects on time, on budget, while ensuring customer satisfaction and meeting contractual obligations.
- Support the sales department in pre-sales activities and demonstrations at the request of the Customer Service Director.
- Gather all information (complete offer, contract, identified risks, etc.) necessary in order to best organize project management.
- Identify, evaluate, and regularly update project risks that could threaten the successful completion of the project.
- Monitor ongoing developments related to the project and alert your superior of any unforeseen deviations or delays that could impact the successful completion of the project.
- Ensure that the project status in the CRM tool is up to date, that all main events are recorded in the log, and that important documents are attached as attachments.
- Ensure that the progress of all project tasks assigned in the CRM tool are correct and up to date according to the internal procedure HP-PR-5
- Ensure that all intervention reports are available, detailed, and signed by the client and then transferred to the administrative department within the deadline.
- Build and maintain a good relationship with the customer.
- Communicate regularly with the client on the status and progress of the project and the problems encountered during the steering committees.
- Weekly project report to the France Project Manager.
- Attendance at project meetings (steering committee) and ensure signatures of official documents (MOM, VA, VSR and DA) are obtained.
- Ensure an efficient transfer to the support department after finalization of the project, present and document, if necessary, all the necessary information in order to be able to provide optimal support.
- Propose product and service improvements to Customer Service Director to improve delivery time and quality of deployments.
- Contribute to the team spirit and actively promote a customer-oriented approach.