Principal Customer Success Manager

Job Requisition ID #
- 23WD67619

Position Overview

We are looking for Customer Success Managers in our Paris (office location) to help Autodesk’s customers with Enterprise Business Agreements (EBA) drive long-term success by executing an array of services to accelerate customer business goals and drive adoption.

This is an exciting opportunity to unequivocally influence our customers, and Autodesk’s, success.

How can you contribute to our team and our organization?

Real Customer Success comes from the heart. The foundation of our culture is Customer First

Acting as the single point of contact for Autodesk and key customer stakeholders within EBA accounts, the CSM drives post-sale account management and customer relationship development while providing strategic advisory services and coordinating support to maximize a customer’s return on investment in Autodesk solutions. The CSM utilizes a combination of industry knowledge, business strategy expertise, product knowledge and account management experience to help Autodesk’s customers innovate more quickly and gain a competitive advantage in the marketplace.

If you have the best customer management and business consultancy skills around and you are passionate about engaging your customers and expanding their usage of Autodesk solutions AND have impeccable relationship skills to create win/win environments for all parties that you work with - Let’s talk

**Responsibilities**:

- Accelerate adoption of new solutions by helping prioritize projects and support activities that deliver the best ROI within the shortest timeframe
- Establish measurable criteria for success and assists in building organizational alignment
- Develop and maintains a strategic roadmap with a select group of named accounts to ensure the successful and broad adoption of Autodesk solutions
- Become established as a trusted advisor and industry thought leader through identifying, creating, and promoting compelling insights related to area of expertise
- Collaborate with the consulting and support services teams from proposal through delivery, including identifying and ensuring delivery and adoption risks are managed
- Create and coordinates account documentation including reports, proposals, business assessments, and recommendations
- Develop and maintains close relationships with key management sponsors within a select group of names accounts (from key users to CXO)
- Accountable for post-sale account management and drives account growth strategy with wider account team members (Sales, Delivery, Business Strategy & Marketing, Product Development Group)

Minimum qualifications:

- Exposure to Architecture Engineering Construction area is a must
- Minimum 5+ years in leading customer-facing organizations
- Strong empathy for customers AND growth mindset
- You want to help and serve our customers: They win, so you win
- You’re driven: No one needs to push you to excel; it’s just who you are
- Eager to learn, adapt and perfect your work; you seek out help and put it to good use
- Ability to manage influence through persuasion, negotiation, and consensus building
- Deep understanding of value drivers in recurring revenue business models
- Strong financial acumen including analytical and process-oriented mindset
- Enthusiastic and creative leader with the ability to inspire others
- Excellent communication and presentation skills
- Bachelor’s degree
- Based in Autodesk office in Paris, France

Preferred Qualifications
- Background of post-sale and sales experience preferred

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At Autodesk, we're building a diverse workplace and an inclusive culture to give more people the chance to imagine, design, and make a better world. Autodesk is proud to be an equal opportunity employer and considers all qualified applicants for employment without regard to race, color, religion, age, sex, sexual orientation, gender, gender identity, national origin, disability, veteran status or any other legally protected characteristic. We also consider for employment all qualified applicants regardless of criminal histories, consistent with applicable law.

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