IT Support Technician

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**HCLTech France +500 HCLTechies Bureaux** : Paris, Lyon, Toulouse et Blagnac.

We are seeking an **IT Support Technician** **(M/F)** to join our team at a client’s facility in **Ivry-sur-Seine, Île-de-France, France**.

Tasks and responsibilities:

- Support of Endpoint Devices (e.g., Desktops/Laptop devices, docking stations) and associated system software Perform approved Install, Moves, Adds, Changes, Deletes (IMACD) Services and Break-fix repairs for Hardware (Windows/MAC)
- Onsite Services to authorized users as necessitated by the circumstances of the requester (e.g., incidents, service requests, request of information) which cannot be performed by Helpdesk services. Deploy, manage and refresh (less than 10 devices per month per site) in-scope Hardware as agreed with Securitas at sites.
- Facilitate client’s end-users to initiate the Autopilot process for desktop Imaging for the new/leaver laptops.
- Coordinate with Client Hardware asset management and follow defined/agreed processes to maintain compliance.
- Support of fixed telephony and softphones:

- On-site/Field Services of all equipment mentioned above when the device is physically located at client location.
- Uplift and reimage leaver equipment and coordinate with the asset management team.
- Deployment and configuration of new hire equipment
- Conferencing and Meeting room equipment (basic configuration support)
- Monitors and peripherals (Inventory coordination at sites)
- Support of mobiles including iOS devices:

- Mobile hands & eyes support includes MDM profile configuration based on Standard operating procedure (SOP) documents provided by client.
- Infrastructure onsite support is hands and eyes for following infrastructure elements:

- Servers
- Network devices
- “Hands and eye” support
- Physical inspection of servers and network devices example checking the servers for ON/OFF status
- Cabling check from port to devices
- Printer hands and eye support includes toner replacement, any physical and connection to the network / cabling inspection
- Job Requirements
- IT Diploma
- 5+ years of experience in a similar role
- Experience with support of endpoint devices
- Client Hardware asset management
- Experience with fixed telephony and softphones support
- Experience with Deployment and configuration of new hire equipment
- Experience with Infrastructure onsite support
- Excellent communication and conversation skills
- Have customer handling skills
- Able to handle unforeseen situations
- Able to work with multicultural teams
- **French and English language level C1**

**Job Types**: Full-time, Contract
Contract length: 6 months

Ability to commute/relocate:

- 35270 Combourg: Reliably commute or planning to relocate before starting work (preferred)

Application Question(s):

- Are you legally authorized to work in France?
- Are you comfortable working in an onsite setting?
- Do you have a notice period to serve?

**Language**:

- fluent French (required)
- English (required)

License/Certification:

- French ID card or French Passport? (required)

Work Location: In person