Flagship Business Manager

**Flagship Business Manager, Paris**:
Full Time - Permanent

**_ About Charlotte Tilbury Beauty_**:

- Over the last 10 years, Charlotte Tilbury Beauty has experienced exceptional growth and is one of the most talked about brands in the beauty industry and beyond. It has become a global sensation across 50 markets (and growing), with over 2,300 employees globally who are part of the Dream Team making the magic happen._
- Today, Charlotte Tilbury Beauty is a truly global business, delivering market-leading growth, innovative retail and product launches fuelled by industry-leading tech — all with an internal culture of embracing challenges, disruptive thinking, winning together, and sharing the magic. The energy behind the brand is infectious, and as we grow, we are always looking for extraordinary talent who want to be part of this our success and help drive our limitless ambitions._

**_ About Your Role_**:

- The Flagship Business Manager is responsible for driving retail sales growth for their designated area. Leading a team of Business Managers, the role will play a vital part in driving sales performance, executing retail activations and ensuring consistency across stores. Key responsibilities include leading initiatives to enhance customer engagement, optimizing key performance indicators (KPI) such as foot traffic, average transaction value and data capture and aligning sales strategies with profit objectives. The Flagship Business Manager will also contribute to forecasting, setting store level sales targets and implementing motivational incentives for in-store teams. The Flagship Business Manager will also contribute to forecasting, setting store level sales targets and implementing motivational incentives for in-store teams while working closely with various of magic office stakeholders including (and not limited to ) commercial to marketing._

**_ About Your Role As a Multi Site Business Manager, you will:_**:
**Commercial Leadership of the Area**
- Support Field Sales Manager in driving total retail sales across defined focus Area, delivering sales performance, and driving ongoing KPI improvement (covering new customer acquisition, ATV, and return booking)

**High Performance Working Store Leaders**
- Lead and manage the team of Business Managers, ensuring each manager has clear objectives bi-annually for the delivery of their store strategy and sales plan
- Identify training & development needs and work with the Training team to identify and administer a master plan based on training needs across their stores
- Build open and honest relationship(s) with respective retailers in their Area establishing credibility and relationship currency
- Drive recruitment across stores and wider region/area(s)(Including but not limited to any new stores)
- Lead initiatives and actively encourage action plans through Business Managers to address engagement needs identified from Employee Survey, building a culture of inclusion and motivation within the Area
- Identify and capitalise on opportunities to drive brand awareness, performance, and market share across your Area
- Ensure flawless visual merchandising and grooming standards are adhered to on a daily basis
- Work closely with Retail Operations and other support functions to ensure communication with the retail team is effective and timely & solutions are always found.
- Influence and roll out ground-breaking eventing strategies for your Area
- ‘Always on’ theatre on the shop floor - driving brand dial up and sharing Charlotte’s Magic through services, activations and animations
- Contribute to forecasting, setting store level sales targets and implementing motivational incentives for in-store teams while working closely with various of magic office stakeholders including (and not limited to ) commercial to marketing.

**Reporting Relationships**:

- Reporting to the Field Sales Manager
- Direct reports of Flagship Store Business Managers

**_About You:_**:

- Strong people focus with a passion for developing teams
- Sales enthusiast: Target-focused and results-driven
- Excellent numerical and analytical skills
- Effective communicator, both written and verbal
- Personable and approachable; able to build rapport quickly
- Ability to influence others with push and pull techniques
- Self-starter; able to motivate oneself and others
- Comfortable working in ambiguity with a solution orientated mindset
- Structured and organised
- Ability to manage multiple priorities and adapt to changing priorities
- Team spirited
- Must be open to and able to travel a wide geography

**_Why join us?_**:

- We offer a structured induction programme - Charlotte’s Magic Academy. This exclusive and bespoke induction trains on all aspects of the role that you will need to succeed in providing red carpet customer experience with follow up training provided during your first months of employment. Focusing on artistry and commerce, you will gain a full understanding of our artistry